Manager, Travel Advisor Engagement

Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

Job Description

We are searching for a talented, sales-minded professional to join the Ensemble team. The successful candidate will be responsible for driving adoption of our cutting-edge technologies, partner programs, marketing tools, and our event series as we look to deepen relationships with our valued members made up of independent travel agencies. Assessing sales potential, targeting key members for follow-up and support, and triaging learning needs will be essential to be successful in this role. Your responsibilities will include establishing the needs of our members and recommending solutions to drive engagement.

Please note: this candidate will oversee the Southwestern Ontario region and will be required to travel up to 40% of the time

Responsibilities:

• Analyze and understand the needs of a travel advisor in terms of current business obstacles, opportunities for productivity increases, and gaps in sales and marketing solutions.
• Develop and manage long-term member relationships with travel advisors in your portfolio.
• Support and lead live training events, attend networking events, and be an active and visible member of our travel community.
• Collect feedback on Ensemble platforms, and liaise with the team to fill gaps.
• Promote Ensemble programs during every interaction with members – living, breathing, and eating the benefits of our consortium.
• Driving results by achieving monthly platform adoption and transaction targets.
• Working collaboratively across teams to achieve success for the organization and adopting the values and culture of Ensemble, and most important drive value to our members.
• Travel up to 40% of time.
• Complete administrative tasks on time (e.g., Expense Reporting, Weekly Activity Reports, Business Plans, etc.)

Qualifications

• Minimum three years in sales (travel agency sales preferred) with proven results.
• Strong interpersonal, written and verbal communication skills, including presentation skills and an ability to communicate effectively with executives.
• Demonstrated ability to influence behaviour change is critical.
• Entrepreneurial attitude and ownership mentality (no task is too small) with strong judgment, attention to detail and an analytical mind.
• Ability to work effectively in a fast-paced environment, to meet tight deadlines, and to adapt quickly to shifting priorities.
• Low ego and highly collaborative style.
• Able to effectively manage ambiguity and change while working on cross functional projects and initiatives.
• Naturally curious with a strong determination to work around obstacles.
• Collaborative and confident with sound judgment.
• Unquestionable integrity, high energy, and a sense of urgency.
• Strong analytical stills with good financial and business acumen.
• Competent with Microsoft Office Suite - Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint and Teams.

Additional information

• Thrives working in a technology and KPI driven organization.
• Able to thrive in an entrepreneurial environment.
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Ability to build trust and work through conflict both upwards and downward.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.