People and Culture Manager

Job Type: Full Time, Hybrid

Location: Toronto

Reporting to: VP of People and Culture

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 700 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're a group of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path, he followed his heart and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role

We are seeking a dynamic and strategic People & Culture Manager to join our team. This role requires a proactive leader who can balance the operational and strategic aspects of People & Culture while fostering a positive and high-performing workplace. The People & Culture Manager will be responsible for overseeing core HR functions, ensuring compliance with local and global regulations, and driving initiatives that align with our company’s business objectives.

Key Responsibilities

Employee Relations & Performance Management

• Act as a trusted advisor to managers and employees on performance management, disciplinary actions, conflict resolution, and workplace investigations.
• Communicate with stakeholders at all levels to provide expert guidance on employee relations and workforce management.
• Proactively identify HR risks and implement strategies to mitigate employee relations challenges.
• Champion a culture of accountability, continuous feedback, and professional growth.
  
  

Strategic HR Planning & Compliance

• Collaborate with global and local stakeholders to align policies and practices with the company’s strategic goals while maintaining compliance with regional labor laws.
• Support the development of global work practices that enhance efficiency, inclusivity, and employee engagement.
• Stay up to date on legislative changes and industry best practices to ensure policies and processes remain compliant and competitive.
  
  

HR Systems & Reporting

• Leverage HR technology and analytics to drive data-driven decision-making.
• Provide advanced reporting and insights to support workforce planning, retention strategies, and talent management initiatives.
• Experience with UKG is highly desirable.
• Track, analyze, and present metrics to senior leadership.
  
  

Talent Acquisition & Retention

• Partner with hiring managers to develop strategic workforce plans that attract, retain, and develop top talent.
• Conduct research and analyze organizational trends to enhance recruitment, onboarding, and retention programs.
• Drive employer branding initiatives to position the company as an employer of choice.
  
  

Compensation, Benefits & Total Rewards

• Manage and continuously improve compensation structures, benefits programs, and reward initiatives to maintain market competitiveness.
• Analyze compensation trends and ensure equitable pay practices across all levels of the organization.
• Oversee benefits administration and optimize total rewards strategies to enhance employee satisfaction.
  
  

Employee Development & Experience

• Develop and implement training programs that enhance leadership capabilities, employee skills, and organizational effectiveness.
• Drive employee engagement initiatives to enhance workplace culture and improve retention.
• Oversee performance management cycles, including goal-setting, mid-year reviews, and annual appraisals.
• Ensure employees have clear career development pathways and growth opportunities within the company.
  
  

Required Skills And Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 4 years of HR experience, with at least 2 years in a managerial role.
• Experience working in a global or multi-location environment is a plus.
• Strong knowledge of employment laws and HR best practices.
• Proficiency in HRIS platforms (UKG experience preferred).
• Demonstrated ability to develop and execute strategic initiatives.
• Excellent communication, negotiation, and stakeholder management skills.
• Proven ability to lead change management initiatives and foster a high-performance culture.
  
  

The Goway Advantage

We’re more than just a company—we’re a team that values inclusivity, diversity, and innovation. Here, we don’t just work with ordinary vacationers, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added incentives, and we believe in taking care of our team with paid personal days, work-from-home days, and your birthday off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in your industry. Our comprehensive health benefits package also ensures you’re well-supported, and we offer opportunities for discounted worldwide travel!

You’ll also have the chance to grow within the company, working with xdiverse teams in different locations and building a rewarding career with us.

How To Apply

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.

• All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted.