UX Designer

Foilcon


Date: 12 hours ago
City: Toronto, ON
Contract type: Contractor
HM Note: This hybrid contract role is three (3) days in office. Candidate resume must include first and last name.

Responsibilities

Design:

  • Development and review of experience design projects end-to-end, including user research, UX design, and service design initiatives.
  • Develop innovative approaches and alternative solutions to deliver high-quality, efficient services and products that meet end user and business expectations.

User Research And Analysis

  • Lead the scoping, planning, and execution of primary and secondary user research, encompassing generative and evaluative research.
  • Develop a deep understanding and documentation of customer journeys, personas, and segmentation.
  • Collect and analyze user behaviors and needs through qualitative and quantitative research methods.

Service Design

  • Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.
  • Ensure that proposed service or UX designs leverage common and reusable patterns and components, meet digital service standards, and have proper approvals.

Stakeholder Engagement And Communication

  • Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
  • Provide authoritative advice to executives, senior management, and individual contributors on developing and managing service and UX design.
  • Lead consultations with vendors, consultants, and other stakeholders to ensure full understanding of design complexity.

Performance Measurement And Continuous Improvement

  • Lead the adoption and implementation of performance measures and metrics, using current industry standard heuristics and protocols.
  • Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.

Standards And Best Practices

  • Oversee the adoption and application of experience design tools and methodologies, research and design techniques, and heuristic and design standards.
  • Contribute to and promote adoption of design patterns, standards, and systems.

Required Skills

  • 3-5 years' experience with UX Design: Deep skills in interaction design, user interface design, information design, and graphic design
  • 3-5 years' experience in service design activities and deliverables, including workshops, research sessions, analysis and synthesis of insights, and experience design direction.

General Skills

  • Technical Understanding: Knowledge of how design deliverables integrate with technology solutions, including multi-platform environments.
  • Analytical Skills: Ability to analyze and evaluate key design impacts of proposed projects on Supply Ontario and industry.
  • Strategic Thinking: Capacity to assess short- and long-term implications of design recommendations and evaluate alternatives.
  • Industry Knowledge: Understanding of current and emerging digital design and service delivery models, including research techniques and protocols.
  • Methodological Proficiency: Knowledge of current methodologies pertaining to systems analysis, agile design, development, and implementation methods.
  • Communication Skills: Excellent oral, visual, and written communication abilities to articulate complex concepts to various stakeholders.
  • Leadership and Collaboration: Ability to work on multidisciplinary teams, provide motivation, and foster teamwork.
  • Stakeholder Management: Strong skills in negotiating and influencing internal and external stakeholders.
  • Tool Proficiency: Expertise in UX design tools (e.g., Figma, Adobe XD, InVision).

Desirable Skills

  • Agile Methodology: Strong understanding of agile development methodologies and how UX fits into agile workflows.
  • Accessibility Expertise: In-depth knowledge of accessibility standards and best practices in digital design.
  • Data Analysis: Proficiency in analyzing and interpreting user data to inform design decisions.
  • Emerging Technologies: Familiarity with emerging technologies and their potential impact on UX design (e.g., AI, VR/AR).
  • Project Management: Experience in managing complex UX projects from conception to completion.
  • Industry-Specific Knowledge: Understanding of public sector procurement processes and challenges.
  • Design Systems: Experience in creating and maintaining design systems for large-scale applications.
  • Cross-Platform Design: Expertise in designing for multiple platforms (web, mobile, desktop) while maintaining consistency.
  • User Psychology: Knowledge of cognitive psychology principles as they apply to UX design.
  • Localization: Experience in designing for multilingual and multicultural user bases.

Deliverables

User Research Reports

  • Comprehensive research findings from user interviews, surveys, and usability tests
  • User behavior analysis reports with key insights and recommendations
  • Competitive analysis documents highlighting industry best practices
  • User personas and journey maps documenting different user segments and their interactions

Stakeholder Research

  • Stakeholder interview summaries
  • Business requirements documentation
  • Current state assessment reports
  • Gap analysis documents

Design Planning And Strategy

  • UX Strategy Documents
  • User experience vision and roadmap
  • Design principles and guidelines
  • Accessibility compliance strategy
  • Mobile-first design strategy

Project Planning

  • UX project timelines and milestones
  • Resource allocation plans
  • Design sprint planning documents
  • Risk assessment and mitigation strategies

Design Deliverables

  • Information Architecture
  • Site maps and navigation structures
  • Content hierarchies
  • User flows and task flows
  • System maps and architecture diagrams
  • Interface Design
  • Low-fidelity wireframes
  • High-fidelity mockups
  • Interactive prototypes
  • Design specifications and pattern libraries
  • Responsive design layouts
  • Design Systems
  • Component libraries
  • Style guides
  • Design tokens
  • Documentation for development team

Testing And Validation

  • Usability Testing
  • Test plans and scripts
  • Testing session recordings and notes
  • Usability testing reports
  • Heuristic evaluation documents
  • Performance Metrics
  • User satisfaction surveys
  • Analytics reports and insights
  • A/B testing results
  • Key performance indicator (KPI) tracking reports

Implementation Support

  • Development Handoff
  • Detailed design specifications
  • Asset libraries
  • Implementation guidelines
  • Technical requirements documentation
  • Quality Assurance
  • Design QA checklists
  • Bug reports and tracking
  • Design implementation review reports

Documentation And Knowledge Transfer

  • Process Documentation
  • UX methodologies and best practices
  • Design decision documentation
  • Project retrospectives
  • Lessons learned reports
  • Training Materials
  • Design system usage guidelines
  • User guides and tutorials
  • Training presentations and workshops
  • Knowledge transfer documentation

Stakeholder Communication

  • Presentation Materials
  • Design presentations for various stakeholder groups
  • Progress reports and status updates
  • Executive summaries
  • ROI analysis and impact reports
  • Collaboration Documents
  • Meeting notes and action items
  • Design review feedback
  • Stakeholder sign-off documents
  • Change request documentation

Must Haves

  • 3-5 years' experience with UX Design: Deep skills in interaction design, user interface design, information design, and graphic design
  • 3-5 years' experience in service design activities and deliverables, including workshops, research sessions, analysis and synthesis of insights, and experience design direction

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