Data Center Operator

• Do you have a keen eye for planning & prioritizing corrective maintenance activities?
• Are you a strong communicator?
• Are you comfortable working directly with customers or end users?
  
  

Have we piqued your interest? Tell me about the company...

eStruxture Data Centers is an award-winning company and the largest Canadian-owned data center provider with locations in Montreal, Toronto, Vancouver, and Calgary. Our solutions are designed to give customers more: more locations, more capacity, more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes. eStruxture provides access to an ecosystem of almost 1,000 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, bandwidth, security and support services to customers across Canada in its 15 carrier and cloud-neutral facilities.

Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the people of eStruxture.

Tell me about the job...

As a Data Center Operator, you will play a critical part in managing the day-to-day operations, maintenance, and optimization of the electrical and mechanical infrastructure supporting eStruxture’s mission-critical facilities. The successful candidate will be responsible for facility monitoring, preventative maintenance, optimization, health and safety, incident response/reporting, capacity management, as well as planning & prioritizing corrective maintenance activities. The Data Center Operator will report directly to the Data Center Manager.

OK, I’m interested! Tell me more about the core job functions...

The duties and responsibilities include but are not limited to:

Responsible for Facility Health & Safety

• Management of preventative and corrective infrastructure maintenance on electrical & mechanical equipment
• Develop, maintain, and adhere to procedural and technical documentation
• Management of local data center infrastructure and asset lifecycle
• Compliance with relevant SSAE 18, ISO and PCI controls
• Participate in weekly change management meetings, presenting to the Change Advisory Board, working with vendors to create supporting MOPs
• Identifying areas for operational optimization, adhering to best practice
• Monitoring of local data center infrastructure
• Respond to fault conditions, diagnose, and assist with repair/remediation.
  
  

Supporting site operations 24/7

• Rack and stack various IT hardware into racks.
• Install and test copper and fiber cables throughout the data center and various computer rooms.
• Ensure physical and remote security policies and procedures are being strictly followed.
• Create trouble tickets, log site visitors, and carry out shipping and receiving procedures.
• Ensure timely resolution and/or escalation of customer issues.
• Provide class leading customer service by performing remote hands, tape rotations, hardware rack and stack services.
• Maintain cleanliness of the data center and facility areas.
  
  

Working Conditions

The role has standard working conditions in a Data Center type of environment with rotation shift schedule to support our 24/7 operations. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires to work with challenging clients, work on shifts 12-hours shift, work on evenings, nights, or on weekends and being on-call.

I’m really interested! What experience/education/competencies/technical skills and knowledge do want and need?

Experience

Specialty

• 4+ years’ experience in data center, facility, or in mission critical environments.
• Experience working with Mechanical and Electrical systems, including BMS/EPMS and BAS systems & software.
• Experience with ticketing systems and ITIL principles*
  
  

Education/Certification/Designation

• Licensed Building Engineer/Operator, or equivalent experience
• Electrical certifications*
• CPR, AED certifications*
• Ability to obtain Reliability Clearance Status
  
  

Competencies

• Excellent written and verbal communication skills
• Extremely process driven and high degree of quality, precision and care needed.
• Understanding of Data Center Tiering classifications (UTI) as well as thermal guidelines and policy (ASHRAE TC9.9 etc.)
• Able to deliver independently and take lead on local initiatives
• Strong organizational skills, with the ability to multi-task and prioritize
• Proficient with Microsoft Word, Excel, Visio, and PowerPoint
  
  

Technical Skills/Knowledge

• Strong Knowledge of power, mechanical, and life safety systems
  
  

*Any of the above-mentioned would be considered as an asset*

Security for our team

All offers are contingent upon the successful completion and satisfactory results of a background investigation. Security clearance may be required.

Let's embark together on the next exciting chapter of your career!