Process Excellence Specialist

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across the organization. Take a look.

www.libro.ca/careers

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop high-quality candidates like you who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

Libro invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused on finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

What Opportunity Awaits?

As we continue to grow, Libro is on a mission to find a passionately accountable full-time Process Excellence Specialist supporting our London Administration location.

This role is an 18 month contract and is eligible for Libro’s work from home program.

The Successful Candidate Will

• Accountable for designing and transforming processes so they optimize the Owner Experience and they align with Libro’s overall strategy
• Utilize Lean, Agile, Human Centered Design and/or other frameworks as appropriate
• Provide subject matter expertise to support “how to” questions which flow through Libro’s Enterprise Support Solution (OAC)
• Develop and maintain procedures, workflows, and work instructions to maximize employee efficiency and ultimately the Owner Experience
• Lead operational project delivery activities by creating and managing the project plan, drafting & delivering an appropriate communication strategy, and supporting L&D training
• Represent Process Excellence for projects supporting one or more of Libro’s value streams in the implementation of organizational strategic initiative projects
• Facilitate conversations and adoption of Process Improvement methodologies to drive problem-solving and innovation across the organization
• Collaborate and support risk management by creating a sustainable quality assurance program and creating processes that reduce the opportunity for deviation from the standards
• Provide thought leadership and industry knowledge for process design and participate in the knowledge transfer within the team and other stakeholders in the value stream
• Full accountability of prioritizing the Kanban backlog of process improvement initiatives & Conveyor Belt submissions (Employee Suggestion Program)
• Build reporting and communicate updates on key performance indicators
• Analyze key metrics to highlight trends and identify opportunities to enhance processes
• Develop return on investment and cost benefit analysis to support priority of the Process Excellence Kanban backlog
  
  

Could this be you? Are you ready to join an exciting team at Libro?

• Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
• Do you display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset?
• Do you have a post-secondary degree or diploma with a recommended focused in Business, Business Administration and/or Finance?
• Do you have Project Management training and/or experience, a minimum of 2 years experience in a management role in financial services or Agile experience considered assets?
• Are you certified in Yellowbelt or Smartsheet, must be certified within 12 months of hire.
  
  

Some of the ways we show Libro is an outstanding employer:

• Competitive salaries and employee pension plans.
• Comprehensive benefit package, with all premiums paid for by Libro!
• Generous vacation time.
• Employee wellness programs.
• Staff accounts and staff rates on products and services.
• Staff appreciation programs and awards.
• Career development opportunities including tuition assistance.
• Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team! 
  
  

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good.

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at [email protected] any time during the recruitment process to let us know what supports you may need to be successful.