Technical Customer Care Representative - Mobile Apps

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 9 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently recruiting a Technical Customer Care Representative, Mobile Apps for a 12 month fixed-term, to be integral to driving high-level performance across the Lovehoney Group. Partnering directly with the Lovehoney Group Digital department, your focus will be on working on improving customer satisfaction in the area of mobile apps.

What You Will Do

• Monitor, analyze, and respond to user feedback, reviews, and complaints on iOS and Android app stores.
• Communicate empathetically and professionally with end-users, addressing their concerns and questions.
• Collaborate closely with the app development and customer care teams to provide accurate, well-informed responses.
• Understand the technical aspects of our mobile app and explain features and updates clearly to users.
• Identify recurring customer issues and share insights with the team for improvement.
  
  
  

What You Should Bring

• Digital Native: Passionate about mobile apps with a good understanding of iOS and Android platforms.
• Excellent Communication Skills: Strong written communication skills in English (and ideally another language such as French) to engage with users effectively.
• Empathy & Friendliness: A customer-first mindset, with the ability to handle queries and complaints tactfully.
• Interest in App Technology: Eager to learn about technical implementation details of mobile apps.
• Team Player: Work closely with our app development and customer care teams to provide the best experience for users.
  
  
  

What We Can Offer You

• A welcoming workplace full of drinks, snacks, and friendly faces that make working with us an unforgettable experience
• Fun team-building events, including lunches and games, that bring our team together and foster a sense of community
• Staff Discount Program: generous discounts on the products sold in our webshops
  
  
  

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we leverage artificial intelligence as part of our screening interview process, for note-taking purposes. Rest assured, we prioritise transparency and respect candidates' preferences. You'll have the option to opt out while still receiving fair consideration for the role.

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/