Business Housing Operations Specialist

Specialist, Housing Business Operations

Human Services – Housing Services

Status: Contract Full Time - up to 13 months

Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits, where applicable)

Work Mode: Hybrid * see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

Who we are: Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.

“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”

We plan, manage and delivery quality, integrated human services and resources that invest in people to enable participation in the changing community and the economy.

The role: The Specialist, Housing Business Operations will undertake gap analysis to understand and anticipate needs and translate them into detailed specifications to achieve Client Service’s objectives. In this role, you will provide analysis of business, clients, partners, and user needs. You will provide expert advice and guidance on processes and policies to optimize the unit’s outcomes, as well as liaise with project teams and other units in and outside the unit to ensure processes are achieving objectives and aligned to Divisional priorities.

In this role you will be assigned to work with the Asylum Claim Response team to ensure that all processes, systems, and responses related to the Asylum Claimant Response team in Housing Services are efficient, accurate, and aligned with legal and regulatory standards. You will collaborate with relevant stakeholders to streamline operations and ensure smooth integration for effective service delivery.

As the Specialist, you will provide change management leadership to the Client Service Unit and Partners, including guiding the Asylum Claim Response team through process changes, ensuring maximum adoption of new strategies and tools.

Highlighted Project Responsibilities Include

• Responsible for providing support in advancing council, funder and stakeholder reporting for the Asylum Claimant Response team
• Influence coordinated efforts of system analysis on impacting service delivery
• Provide leadership and analysis of the Asylum Claimant Response to support System stabilization and make recommendations to improve outcomes
• Responsible for policy creation
  
  

What You Will Do In This Role

• Supports and organizes the Division’s operational business planning and performance measurement processes and makes recommendations that influence the priorities and projects within Housing Services
• Provides specialized operational support, research, advice, writing, briefing, critical analysis and coordinating capabilities for key initiatives to support the Division and makes recommendations to the leadership team
• Supports the budget process (coordinated with Finance) by providing analysis of current spending and recommendations for future projections and needs for the Division
• Monitors, analyzes and reports on operational budget usage and variances
• Develops, streamlines and maintains operational business processes and policies across the Division and works with internal partners to action the Division’s work plan and priorities
• Responsible for maintaining, integrating, interpreting, analyzing and reporting on Divisional statistics and operational performance data
• Liaises with internal and external partners to advance and coordinate Unit priorities
• Facilitates unit meetings, brainstorming sessions, information sessions for new business processes and procedures, and gathers information to drive key Divisional initiatives
• Authors reports (including Council / Committee reports) and creates presentations for the leadership team to assist in the provision of information including, but not limited to the Divisional Leadership team, Human Services Leadership Team, Internal or External Service Providers, Divisional Staff and other Regional departments and key stakeholders as required
• Builds relationships and collaborates with internal and external stakeholders and operates from a client focused perspective at all times
• Leads and coordinates operational projects, initiatives and events to achieve Divisional outcomes
• Unit representative, as required on various internal and external initiatives, committees and working groups
• Coordinates Unit or Divisional responses to corporate and departmental initiatives
• Participates as an active member on project teams as required
• Provides operational and project management support to the leadership team
• Creates, analyses and interprets internal / external surveys (including requests for information) and facilitates responses to various stakeholders
• Identifies opportunities and designs operational processes with a continuous improvement lens
• Communicates regularly and gives advice to the leadership team to support the ongoing Change Management within Client Services
• Responsible to support and implement initiatives of Client Services strategies
  
  

What The Role Requires

• Post-secondary education in a related field with at least 3 years’ experience in Business Administration, Public Administration, Human Services, Housing, Homelessness or an equivalent combination of education/experience may be considered
• Knowledge and experience in application of concepts and methodologies related to information management, project management, change management and process management
• Sound knowledge of management practices and procedures, quality principles, and public sector operations
• Experience executing work plans and communication plans for Divisional initiatives and business planning
• Broad knowledge of divisional, departmental and corporate landscapes to inform collaboration with partners
• Proficient in use of MS Office, TEAMS, Tools, Visio and other relevant applications
• Familiarity with various legislation relating to Human services and Housing services
  
  

Skills/Abilities

• Well-developed verbal and written communication skills
• Strong facilitation skills and a proven ability to present to various audiences with tact and diplomacy
• Sound judgement and critical thinking
• Ability to conduct and/or assess intensive research and utilize in-depth analytical skills to develop evidence informed recommendations for efficient business operations
• Demonstrated ability to develop partnerships or collaborative relationships with internal and external contacts to achieve departmental objectives
• Strong interpersonal skills to be able to work with senior management, other departments, staff and stakeholders
• Effective time management skills and the ability to meet deadlines and juggle multiple priorities in a very dynamic and changing environment
• Proven ability to problem solve/resolve conflict and the ability to respond with tact and diplomacy
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  
  

Nice To Have

• PeopleSoft Financials and HRMS experience
• Knowledge of Housing Services would be considered an asset
• Political acuity would be considered an asset
  
  

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement and learning and development resources
  
  

Be bold. Think big. Join us.

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and s ince 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.