Senior Vice President & Region Head, Ontario East

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Senior Vice-President and Region Head, Ontario East has accountability as a member of Personal and Business Banking, Canada in determining the strategic direction, providing leadership and management of the Personal Banking region in terms of supporting clients on their journey to achieve their ambitions, to drive high levels of performance in the areas of growth, revenue and client experience. Enabling the execution of our client-focused strategy to build a modern, relationship oriented bank and deliver sustainable market leading performance, while advancing our purpose-driven culture. The incumbent is also responsible for Regional business and risk management, profitability and cost and expense management.

As an organizational leader, this role champions:

CIBC employee experience principles:

• Always professional… so our team members can excel and be their best professional self.
• Radically simple… so our team members can focus on what they need to do and make an impact.
• Genuinely caring… so our team members can feel valued for who they are and what they contribute.
  
  

CIBC leadership capabilities:

• Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.
• Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.
• Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.
  
  

What You’ll Be Doing

• Provide leadership and coach a team of executive(s) and senior non-executive employees to ensure individual and business goals are achieved and/or exceeded. This includes attracting, aligning, motivating, and retaining a team with the competencies to meet present and future business goals.
• Effectively contribute to the transformation of the organization so that every client is served by the individual best suited to meet their financial goals and that we provide. them with convenient, flexible digital options to meet their everyday transactional needs.
• Foster a culture of collaboration across markets, communities and banking centres within the region so that we bring the best of CIBC to clients to support their financial goals, an environment which creates an exceptional client culture, and capitalizes on individuals’ expertise and knowledge of investment, banking, business and wealth advisory services to provide “best in class” service and overall relationship management to our clients.
• Lead effective and profitable client focused solutions across all client segments in a Banking Centre region and maximize the contribution generated by its clients. Lead the advancement of the region’s market share and profitability through delivery of an outstanding client and employee experience.
• Provide extraordinary leadership on the client-focused strategy at a senior level to ensure that all markets across the region are able to meet targets.
• Maximize regional business sales and service results. Develop, communicate and manage business plans aligned with national strategies and based on a deep understanding of regional market conditions and client segments.
• Deploy a client-centric team in the region with a strong focus on growth and client loyalty. Build a culture that is focused on the client, by providing advice and solutions to help them achieve their ambitions. Ensure efficient deployment of resources and constant improvement of the Banking Centre teams.
• Deliver the client offers in accordance with Personal and Business Banking core strategies, regulatory and risk management requirements, and CIBC brand standards.
• Assume an active role in representing CIBC and building its image with the community and government/ regulatory bodies. Develop relationships with senior representatives of client organizations and government agencies.
• Develop close partnerships with local leaders of all business lines and build integrated business development plans to maximize opportunities with client contacts.
• Collaborate and ensure delivery of highest-quality service from partner groups such as client marketing, risk management, and other CIBC delivery channels). Be an advocate for absolute reliability and continual improvement of client interfaces.
• Develop close partnerships with local leaders of all client segments. Build integrated sales plans and maximize results of client contacts.
• Realize and refine the regional strategies and initiatives to ensure alignment with the overall Banking Centres vision and long-term strategies.
• Lead the succession planning process for the region for all key roles and is responsible for building an external network with potential top talent.
  
  

What We’re Looking For

• Very highly developed leadership and exceptional people management experience in order to successfully manage a large-scale sales region and people.
• Proven ability to effectively manage the implementation of organizational change while maintaining employee motivation during transition periods.
• Strong business leader, high impact and influence and results-oriented in order to deliver to financial and business growth targets.
• Extensive experience with Personal and Business Banking and advice and excellent relationship building skills to establish key relationship with clients.
• Comprehensive knowledge of financial services practices and principles with strong sales management ability.
• Knowledge of technology platforms and operational processes sufficient to influence changes that will improve the frontline user experience.
• Strong ability to embrace technology, data and AI to improve how we meet the needs of frontline teams and our clients.
• Strong ability to lead and develop a world-class sales force in a highly dynamic business and economic environment.
• Exceptional communicator with the ability to communicate up, down and across the organization and effective at translating strategic intent into action.
• Expert knowledge of strategic, business and financial planning processes and proven ability to effectively manage the business while managing cost.
• Ability to create and manage relationships between various lines of business, segments, delivery channels and supplier groups.
• Strong representation skills and community minded to represent CIBC at various communities of interest (i.e., public, government, suppliers).
• Strong ability to instill a sense of regulatory and risk management and stewardship and to deliver systems and processes to manage all aspects of operational, regulatory, market, and credit risk.
• Strategic thinker with ability to contribute to and implement an integrated and interdependent client and employee experience and refinement of the Retail Distribution strategy.
• Strong ability in coordinating and aligning the regional organization with broader organizational goals of the enterprise and of partner organizations.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking