Managing Director

Ride the next mile with us!

Responsabilities

• Growth at Regional Level: Drive growth initiatives and performance improvements across the region.
• Lead Prime & Peak capacity planning cycle.
• Push FSA Boundaries: Innovate and expand Forward Sortation Area (FSA) initiatives.
• Develop Budget Opportunities: Identify and develop opportunities for budget optimization and financial planning.
• Cost Reduction at Regional Level: Implement strategies to reduce costs and enhance efficiency at the regional level.
• Seek/Identify Vendor Innovation: Identify and leverage innovative solutions from vendors to improve operations.
• Identify health and safety opportunities and drive continuous improvement
• Improve IDC Profitability: Enhance the profitability of Independent Delivery Contractors (IDC) through strategic initiatives.
• IDC Sustainability Support/Compliance: Ensure sustainability practices and compliance within IDCs.
• IDC Top Performer Collaboration: Foster collaboration among top-performing IDCs to share best practices.
• Push Innovative Delivery Solutions: Drive the implementation of innovative delivery solutions to improve service efficiency.
• Partner with Product/Sales on Innovation: Collaborate with product and sales teams to drive innovation and improve offerings.
• MD Succession Planning: Develop and execute succession plans for Managing Directors (MD).
• SOP Innovation: Innovate and improve Standard Operating Procedures (SOP) to enhance operational effectiveness.
• Innovation in Station Operations: Foster innovation within station operations to improve processes and outcomes.
• Provide Service Center Ongoing Visibility: Ensure continuous visibility and monitoring of service center performance.
• Foster an Employer of Choice Culture: Promote a positive work environment that attracts and retains top talent.
• Understand and Pivot to Market Trends: Stay informed about market trends and adapt strategies accordingly.
• Expose ROMs to a Diversity of Service Center Roles: Provide Regional Operations Managers (ROMs) with exposure to various service center roles.
• Engage on Key Customer Account Reviews: Participate in key customer account reviews to ensure high levels of satisfaction and service.
• Evangelize Empathy: Promote empathy and understanding within the team to enhance customer and employee relations.
• Be a Community Champion: Actively engage in community initiatives and promote the company's presence and impact.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in a regional or multi-site capacity.
• Strong leadership and team management skills.
• Excellent strategic planning and execution abilities.
• Proficiency in budget management and cost control.
• Knowledge of procurement processes and vendor management.
• Ability to analyze and improve KPIs.
• Strong understanding of SOPs and audit processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.
• Familiarity with IDC operations and business models.
• Experience with innovative delivery and product implementation.
• Knowledge of competitive analysis and market trends.
  
  

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.