Associate - Creative Services

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Communications

Pay Details

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Provide support to functional Managers and respective business partners by executing project plans to enable communication strategies

May manage daily media reviews/analysis and news release process

Where applicable, filter media inquiries, research issues and manage news release schedules and approvals Support, and for less complex projects may lead, the creation of plans/solutions, adding ideas from research and other team members/subject matter experts and ensuring that client issues, concerns and priorities are identified

Work with assigned business partners and/or third party suppliers to coordinate changes and approvals for content and design

Successfully implement project tasks and key deliverables under the direction of the Manager

Filter and research internal/external communication/employee inquiries and supports day-to-day communications for review and approval by key business partners

May manage on-going relationships with outside agencies, third party service providers and external representatives to research or obtain information

Participate in evaluating the effectiveness of projects/plans/programs/initiatives after implementation; assist in compiling and analyzing feedback from various internal areas and outside vendors, develop recommendations as appropriate and incorporate changes into future plans

May maintain appropriate project records, databases and information; reports to management and others on project status and updates

Understand the functions, intricacies and requirements of the respective product(s) or business line(s) supported

Support or manage the integrated implementation of work activities / policies / processes / procedures / changes across multiple functional areas

May drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways

SHAREHOLDER

Prioritize and manage own workload to meet service level requirements for service and productivity

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Conduct internal and external research projects; support the development/delivery of presentations / communications to management or broader audience

Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist

Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others

Identify, recommend and effectively execute standard practices applicable to the discipline

Adhere to internal policies/procedures and applicable regulatory guidelines

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Experienced working professional role providing communications services, advisory and/or program support

Requires experienced, conceptual and practical knowledge within respective area and knowledge of broader related areas

Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area

Leads projects or work streams within broader projects with moderate risk and may be accountable for ongoing activities, processes and functional programs

Works within broad guidelines / policies and independently performs tasks from end to end

Solves moderately complex problems by taking a new perspective on existing solutions

Exercises judgment based on the analysis of multiple sources of information

Conveys business context when providing guidance within field of specialty to internal or external stakeholders

Work performed under minimal management guidance and supervision

Identify and lead problem resolution

Generally reports to a Senior / Manager role

Experience & Education

Undergraduate degree or relevant professional certifications, designations, or equivalent required

3+ years relevant experience

Pre-ID Candidate Specified

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet