Account Manager

Job Description

Some of what you will do:

The Account Manager I (AM) is responsible for developing relationships, retaining, and penetrating sales in existing locations of assigned (primarily mid-market) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Managers also develops business by driving increased compliance across their entire portfolio.

Specifically, You Will

• Manages day-to-day relationship with customers by developing relationships with key contacts/buyers.
• Active in field work, exceeding all customer facing (in-person) Key Performance Indicators (KPI’s).
• Identifies and builds relationships with customers, in order to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
• Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer facing activity in the CRM.
• Executes all prescriptive selling opportunities as provided including generated sales plays, customer facing activity, sales meetings and customer marketing opportunities.
• Coordinates account servicing and fulfillment with support from Customer Service.
• Introduce, promotes and educates customers on Staples Professional’s growth categories.
• Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.
  
  

Some Of What You Need

• Completion of college/university.
• Strong relationship building skills.
• Effective communication both verbal and written.
• Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.
• Sales or Account Management experience preferred.
• Experience working with a CRM tool such as SFDC, preferred.
• Strong understanding of sales processes and working in a team sales environment.
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
  
  

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About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

We are building an inclusive and diverse team

Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.