Lead Supervisor Front End-FT

Requisition ID: 188652

Career Group: Store Management

Job Category: Retail - Front End

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Manitoba

City: Winnipeg

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Front End Lead will ensure superior customer service experience by coaching and developing a friendly, well-trained staff. Actively contributes to an environment of employee and customer engagement.

Operations

Here’s where you’ll be focusing:

• Partner with Support Services Leader to support and execute Front End strategy including customer service strategy, upselling suggestions, Scene+ enrollment, and discounts
• Oversee day-to-day Front End operations including monitoring Front End staff and escalating any issues to Support Services Leader
• Adhere to health and safety protocols. Ensure completion of equipment inspection and sanitation logs
• Accountable for daily monitoring of OHS compliance and physical safety requirements
• Own and address any violations coming out of monthly OHS inspections conducted by Admin team
• Manage equipment repairs, escalating to Support Services Leader and pulling in vendors as needed
• Perform Front End Teammate, Cashier/SCO Attendant, and Front End Coordinator responsibilities as needed
• Partner with the Front End Coordinator to resolve any scheduling issues, or absences
• Partner with the Cashiers/SCO Attendants to resolve/escalate any customer concerns, complaints, returns, and/or damaged goods
• Conduct manager and pricing overrides
• Accountable for the management of department-to-department transfers
• Run weekly cash and productivity reports, review and analyze cash and other financial reports, validate till balances and cash deposits for bank transactions
  
  

Customers

• Maintain an up-to-date, deep understanding of Front End service standards
• Develop a baseline understanding of other store departments’ services and goods to direct customers as needed
• Follow the CARE program to provide excellent customer service
• Share knowledge with Front End employees and other store departments to help answer customer questions
• Use knowledge of Front End and other departments’ services and goods to service customer
• Answer customer questions regarding Scene+
  
  

Employees

• Provide coaching and mentoring to Front End employees
• Facilitate training for Front End employees
• Identify inter- and cross-team development opportunities for Front End and non-Front End employees
• Gather input from Support Services Leader and conduct performance evaluations for Front End employees
• Collaborate with Support Services Leader on team scheduling, performance evaluations, and coaching
  
  

Skills/Knowledge

What you have to offer:

• Leadership including management, delegation, and conflict resolution
• Effective communication, customer service, and supplier relationship skills
• Strong coaching and mentorship skills
• Effective organization and time management
• Quality judgement and decision-making skills
• Ability to analyze financial and statistical information and use that information to make informed decisions
• Food Safety certified with an understanding of food safety, rotation, and handling
• Ability to read planograms
• Strong organizational skills and understanding of the Scene+ program
• Knowledge of POS system
• Basic knowledge of total store products and services to support customer inquiries (i.e., where things are located, who to connect them with to get answers)
• Physical ability to stand for extended periods of time, bend, climb, balance, kneel, and frequently push/pull up to 50 lbs., and lift more than 25 lbs.
  
  

Experience

• Secondary (high) school education/GED
• Must be 18 years or older
• People management experience encouraged
• Previous retail management and customer service experience
  
  

Sobeys and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. Some websites share job opportunities and may provide salary estimates for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.