Dispatcher

GTel is one of Canada’s leading utility locating companies, but we’re much more than that. As a trusted advisor, we help our clients manage their assets safely, accurately and efficiently.

As a fully integrated asset management and meter services company, we help our clients meet their asset management needs and reduce utility risk in the communities they serve.

Dispatcher

Position Summary

• Monitor and assist in balancing the daily workload of locate requests amongst the individual locators.
• Monitor the workload progress from receipt of the request to the completed work.
• Review daily reports, communicating with locators and/or supervisors to identify and resolve issues that arise from workforce vs load planning.
• Assist in coordinating meets with excavators and/or our utility customers as requested by the Damage Prevention Technician (DPT) to facilitate the locate process.
• Update work order database with all pertinent information regarding the Locate Request.
• Communicate effectively with customers and locators to resolve any enquiries/complaints with respect to individual Locate Requests .
  
  

Successful GTel Employees Will Have The Following Skills

• The ability to work independently and manage a workload to meet necessary deadlines
• Good customer services skills
• Proficient use of a computer
• The ability to problem solve and demonstrate good judgment as situations dictate
  
  

Qualifications

• Solid knowledge of Ontario geography.
• Previous experience in utilizing workload management software is a plus.
• Understanding of infrastructure mapping for a buried utilities would be helpful.
  
  

We promote a culture that is inclusive, diverse, innovative, and performance driven in an environment that is fun and exciting. If interested in this position, please apply to this posting.

GTel is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, GTel will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.