Courier Supervisor

We have an immediate opening for a Courier Supervisor for our Dartmouth, Nova Scotia Terminal.Full-Time Monday through Friday Days 5:30/6am to 2pmWe are seeking a highly organized and motivated Courier Supervisor to oversee daily operations for our Dartmouth courier team, ensuring efficient delivery processes and excellent customer service. The Courier Supervisor will manage a team of 12+ drivers, monitor performance metrics, ensure compliance with standard operating procedures (SOPs), and handle a variety of operational tasks to maintain smooth and timely deliveries. This role requires a strong focus on team leadership, operational performance, safety, and logistics management.Key Responsibilities:

• Team Management & Supervision:
• Oversee the daily operations of the Dartmouth Courier team, ensuring that all drivers are on schedule and deliveries are executed efficiently.
• Supervise and support drivers, providing guidance and direction as needed to maintain a high level of productivity and quality.
• Handle driver issues and concerns in real time, providing solutions to any challenges that arise while on the road.
• Conduct daily pre-departure meetings with the courier team to ensure all operational details are communicated clearly.
• Approve timecards and manage driver attendance and schedules.
• Hold disciplinary meetings as needed to address performance or behavioral issues.
• Operations & Route Management:
• Ensure that all delivery routes are at full capacity and that freight is flexed to neighboring routes if necessary to optimize efficiency.
• Perform scheduled route rides with drivers, ensuring adherence to vehicle inspection protocols and monitoring vehicle cleanliness.
• Monitor and support operational KPIs, including on-time delivery, scanning compliance, proof of delivery (POD) reporting, and Bringg usage.
• Handle mis-sorts and ensure freight is redirected to the proper terminals by creating accurate freight bills.
• Training & Development:
• Responsible for training all new hires, ensuring they are well-equipped with the knowledge and skills to perform their duties effectively.
• Coach and mentor drivers to improve performance, safety standards, and overall team cohesion.
• Ensure ongoing development of the courier team to maintain high service standards and meet operational goals.
• Reporting & Administrative Tasks:
• Generate and run various operational reports related to courier performance, deliveries, and compliance.
• Complete additional tasks assigned by the Courier Operations Manager
• Oversee the daily operations of the Dartmouth Courier team, ensuring that all drivers are on schedule and deliveries are executed efficiently.
• Supervise and support drivers, providing guidance and direction as needed to maintain a high level of productivity and quality.
• Handle driver issues and concerns in real time, providing solutions to any challenges that arise while on the road.
• Conduct daily pre-departure meetings with the courier team to ensure all operational details are communicated clearly.
• Approve timecards and manage driver attendance and schedules.
• Hold disciplinary meetings as needed to address performance or behavioral issues.
• Ensure that all delivery routes are at full capacity and that freight is flexed to neighboring routes if necessary to optimize efficiency.
• Perform scheduled route rides with drivers, ensuring adherence to vehicle inspection protocols and monitoring vehicle cleanliness.
• Monitor and support operational KPIs, including on-time delivery, scanning compliance, proof of delivery (POD) reporting, and Bringg usage.
• Handle mis-sorts and ensure freight is redirected to the proper terminals by creating accurate freight bills.
• Responsible for training all new hires, ensuring they are well-equipped with the knowledge and skills to perform their duties effectively.
• Coach and mentor drivers to improve performance, safety standards, and overall team cohesion.
• Ensure ongoing development of the courier team to maintain high service standards and meet operational goals.
• Generate and run various operational reports related to courier performance, deliveries, and compliance.
• Complete additional tasks assigned by the Courier Operations Manager
  
  

What we are offering you:

• Competitive wages
• Loyalty rewards and regular rate increases
• A steady working environment with year-round work
• Opportunities to grow & advance within the company
• Medical benefits, company-matched RRSP & much more!
  
  

What we need from you:

• A Willingness to Work! Dependability & a Good Attitude are key
• Ability to lead a group of people (previous Supervisory experience an asset)
• Proficient in Microsoft Office (emailing shift updates and reports daily)
• Strengths in Conflict Resolution, Time Management, Multi-tasking
• Ability to give and receive Constructive Criticism
• Experience and understanding of the Truck Mate system is an asset
• Reliable Transportation - must be living in the area
• Previous experience operating Forklift (certification an asset)
• Ability to use scanners, paperwork where required
• Ability to work Safely in a fast-paced team environment
• Attend Training sessions as required, i.e. Dangerous Goods, Forklift
• Physically demanding, heavy lifting may be a requirement
• Warehouse conditions: possible high noise levels, warm or cold environment (dependent on weather)
• Safety boots/shoes
• Clean criminal background
• Willingness to undergo Driver Clearance if required
  
  

How to Apply:Submit a Resume! Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer.Founded in the early 1930s, Armour Transportation Systems has grown to be one of the largest carriers in Canada. With 24 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space and more than 2,000 workers.Armour Transportation Systems is committed to the principles of Employment Equity. The purpose of Employment Equity is to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability.Armour Transportation Systems welcomes applications from Indigenous People, African Canadians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, you are encouraged to self-identify on your expression of interest for this position. For candidates who require accommodation for disabilities through the application and hiring process, please contact us at [email protected] to access support. Armour Transportation Systems has adopted Good Manufacturing Practices and a Quality Management Program to guide and improve our daily operations. All employees will be trained on these programs through our online training platform. #INDA