Branch Manager

We are currently hiring a Branch Manager for to oversee our London branch.

Your Mission At GardaWorld Cash Services

Reporting to the General Manager, you will be in charge of the Secured Transport team within our Cash Services Division. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees.

GardaWorld Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

What We Offer

• Based out of London, ON
• Competitive salary and benefits
• Permanent position
• On-site parking
• International company offering many career opportunities
  
  

What You Will Be Doing

• Continuously review the day to day operations within the branch to optimize resources, improve profitability, and customer service – implementing change where necessary
• Oversee the development and monitor adherence to the branch budget
• Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel, finance and transport) are consistently applied
• Provide coaching and mentoring to the management team by setting clear objectives, communicating openly, holding regular management meetings, monitoring performance, and taking corrective action, as appropriate
• Ensure that staff maintain a high level of customer care
• Maintain a good relationship between management and the union
• Work with HR, and in a collaborative manner, to apply corporate policies to manage disciplinary matters arising in the branch, including dismissals, grievances, absenteeism, health and safety issues – communicating any changes in terms and conditions to staff on a timely basis
• Ensure the integrity and accuracy of information entered into the Branch System database (operational, tracking, and billing systems)
• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures
  
  

What We Are Looking For

• 5-8 years’ experience in management of unionized employees or equivalent
• Transportation/logistics services industry experience (cash, courier services, etc.)
• Knowledge of best practices in health and safety in a unionized work environment
• Knowledge of WSBC reporting and claim management processes
• Excellent written and verbal communication skills (English)
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Valid driver’s licence with a good driving record
• Hold a valid restricted PAL (Possession and Acquisition Licence), an asset
• Proven Operations experience in a senior management capacity
• Excellent union relationship management experience
• Excellent negotiation, interpersonal, analytical, and problem-solving skills
• Highly customer-service and results oriented
• Ability to manage the implementation of strategic objectives
• High degree of integrity, trustworthy