Community Integration Manager

Job Description

• Community Outreach and Marketing:
• Lead targeted marketing initiatives within the local community.
• Represent the retirement home at community events, fairs, and seminars.
• Conduct presentations, tours and host meetings for targeted community partners, potential residents and their families.
• Sales and Leasing Support:
• Engage with prospective residents and families, understanding their needs and showcasing the benefits of our retirement home.
• Support the Retirement Living Consultant in the leasing process, ensuring all documentation and agreements are properly executed.
• Integration of New Residents:
• Execute and oversee the Welcome to Chartwell program tailored for ethnic residents.
• Collaborate and work with the programming team to ensure the lifestyle and activities align with the preferences and cultural nuances of the ethnic community.
• Plan and facilitate culturally specific activities, programs, holidays and events for the ethnic residents in the home and their families.
• Regularly communicate with new residents to ensure their smooth transition and satisfaction.
• Partnership Development:
• Identify and engage with organizations and associations in the local community to foster mutually beneficial relationships which drive quality referrals.
• Develop and nurture relationships, exploring collaboration opportunities to raise the profile of our retirement home.
• Organize joint events and programs with partner organizations to foster community integration.
• Collaborate with the Business Development Manager for the region
• Feedback and Reporting:
• Gather feedback from residents and the larger community to continually refine and improve our offerings and integration processes.
• Provide regular reports to senior management on outreach efforts, resident satisfaction and partnership developments.
  

Qualifications

Education:

• Post Secondary education in Marketing, Community Development, Public Relations or a related field.
  
  
  

Experience:

• Minimum of 3 years' experience in community engagement, sales or a related role.
• Experience planning, developing, and executing marketing business plans and programs.
  
  
  

Skills & Abilities:

• Ability to proficiently speak, read, and write in English, Mandarin, and Cantonese strongly preferred.
• Strong cultural awareness and sensitivity to the needs of the Chinese elderly community.
• Deep and respectful understanding of Chinese culture including values and traditions.
• Proven ability to develop and maintain strong professional relationships.
• Excellent cross-cultural communication, presentation and interpersonal skills.
• Passionate about community engagement and integration.
• Highly motivated, proactive and results driven.
• Proficient in working with computers.
• Knowledge of Customer Relationship Management (CRM) software and programs.
  
  
  

Effort and Working Conditions

• Ability to work a flexible schedule, including evenings and weekends when required.
• Needs a driver's license/access to vehicle
  
  
  

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.