Bilingual Customer Service Associate

Bilingual Customer Service Associate - Remarketing (Lease End) - 12-month Contract

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.

TFS currently has an exciting contract opportunity as a Customer Service Associate, Remarketing, reporting to the Manager of Remarketing. This role will reside in our Markham Head Office.

The successful candidate must be fluently bilingual in English and French.

What you will be doing:

• Manage Remarketing lists and follow up for the return of leased vehicles past their scheduled maturity date
• Collection of outstanding and/or excess charges (ie invoicing of additional charges for excess kilometers, excess wear and tear, missing equipment, payments, miscellaneous fees)
• Answer incoming calls, process paperwork, extension of lease contracts, Dealer Condition Reports etc.
• Resolve outstanding issues with dealers/customers at lease end (payouts, invoices, security deposit etc.), processing daily reports
• Preparing vehicles for auction for disposal in a timely manner

What you bring:

• Minimum high school diploma or equivalent
• Bilingual (English/French) is required
• Excellent communication and negotiation skills
• The ability to connect with dealerships and customers
• Team oriented, flexible and proactive
• Prior inbound and outbound call center experience is an asset

What You Should Know:

At Toyota, our success begins and ends with our people. We embrace diverse perspectives and unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard for race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.