AR/AP Specialist

This role will be for our US Customer base, however, will also be required to support tasks with our Canadian customers occasionally according to the demand, volume, and distribution of sales.

The key responsibilities and how you will make an impact:

• Post customer payments and reconcile balances (checks, ACH, and credit card payments)
• Deposit checks to the bank
• Monitor customers on daily auto charge and monthly auto charge automation
• Monitor failed payments
• Re-attempt to charge customer cards
• Notify customers of auto charge payment issues and expired cards
• Monitor the auto charge automation and address any system issues that are identified through collaboration with inter-company departments
• Issue refunds to customers through credit card and checks if applicable
• Issue receipts and payment confirmations to customers
• Communicate with customers for payment reminders and follow up on overdue amounts while maintaining a strong working relationship with our customers
• Communicate with customers regarding invoices, statements, payment issues (bounced checks, remittance details etc.)
• Analyze customer accounts and overdue balances and use judgment to put accounts on hold when receivable attempts go unsuccessful
• Collaborate with customer service and other departments to assist with US-related transactions and postings including the setup and monitoring of our DSO accounts, identifying areas of improvement through automation or the streamlining of tasks
• Monitor system posting issues and assist with the cleanup and correction of errors on account
• Monitor customer chargebacks, save backups, investigate the details to assess whether a rebuttal can be pursued, and connect with customer service to ensure the account is documented as a chargeback account
• Prepare demand letters and work with management on suggested accounts to be sent to collections
• Ad hoc tasks as required with AR and some AP support

You are our ideal candidate if you have:

• Minimum of 2+ years of experience in accounts receivable functions.
• Possess a positive, customer-focused attitude.
• Eager to build on customer rapport and relationships through various forms communication including and most importantly verbal communication and follow-ups
• Excellent communication and collaboration skills with a strong desire and ability to work with cross-functional leaders and their teams.
• Ability to work in a team setting.
• Excellent time management skills.

Why join us? (Brace yourself…)

• We offer competitive compensation
• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)
• Goodlife Fitness Corporate Membership Discount
• Continuous Learning Assistance Program reimbursing up to $1,500 per calendar year
• Group RRSP (Non-match)
• 15 Vacation Days to start and scale to 20 Vacation Days.
• Paid Religious Holidays
• Paid Volunteer Days
• Flexibility to help you balance work and life
• Supportive leadership team and Culture Committee that works to maintain a positive culture
• Competitive yet collaborative work environment
• Fully stocked snacks, team BBQs and other company paid meals (we love to eat!)