Inside Sales & Customer Care Representative

Lake of Bays Brewing Company

At Lake of Bays Brewing Company our philosophy is simple – make great beer, run a down-to-earth business, and have some fun while we’re at it! We welcome all communities and invite them to join us for a pint paired with good food, whether at our brewery and brewpubs or at home. Our goal is to bring our community together through beer, great food and a love of the outdoors!

Reasons To Join Lake of Bays Brewing Company!

● Recognized as a Best Workplace in Canada! Also Certified as a Best Workplace for both Mental Wellness and Inclusion

● Competitive compensation package including a monthly cell phone allowance

● Comprehensive benefits coverage

● Paid time off including vacation and personal leave

● Discounted merchandise & food

● Participation in our commission and monthly bonus programs

Inside Sales & Customer Care Representative, Lake of Bays Brewing Company

In this role, you will be responsible for soliciting our products to new and existing customers across Ontario and providing sales and customer service support to our awesome team of Territory Managers!

What YOU will be doing:

• Contacting LCBOs, Beer Stores and restaurants across Ontario to solicit orders

• Developing relationships with our customers and educating them on our products

• Increasing our brand distribution within the LCBO and restaurant channels

• Invoicing, data entry and other office-related duties

• Assisting customers over the phone with any problems or concerns that may arise

• Acting as a brand ambassador, sharing your passion and knowledge of our beer

• Communicating customer updates with the outside sales team

What YOU bring to the table:

• High school diploma or greater is required

• Smart Serve Certificate required

• Prud’homme level 1 or other beer certification would be an asset

• Strong multi-tasking skills with an attention to detail and the ability to effectively manage your time

• A strong customer focus with the ability to accommodate customers and build relationships over the phone

• Enthusiasm and a passion for craft beer (a big win for us, but not necessary!)

• Excellent communication, interpersonal and organizational skills – a commitment to building effective internal and external relationships is key!

• Results oriented, self-motivated, driven, and disciplined with a “can do” attitude

• Tech savvy and able to learn new software programs

• Readiness to collaborate and work in different capacities as part of a team

Working Conditions:

• Full-time hours (Monday to Friday, 9am-5pm)

• Extended periods of sitting

• Remote/Hybrid

If you think you would be an asset to Lake of Bays Brewing Company, then please apply today to become part of our growing team!

Lake of Bays Brewing Company is an equal opportunity employer, and we value diversity and inclusion throughout our company. We promise to consider all qualified applicants for employment without regard to any legally protected factors. We are also able to provide accessibility accommodation during the recruitment process – just let us know by email, and we’ll work with you to make sure your needs are met.