Consumer Resource Center Specialist
Reckitt
Date: 2 weeks ago
City: Kanata, ON
Contract type: Contractor
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Marketing
Marketing is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands.
Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society.
With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with R&D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams.
With the scale of our 2500 marketing community - alongside our leading-edge Marketing Academy - your opportunities to grow and upskill will be extensive.
About The Role
The Consumer Resource Center (CRC) Specialist role involves building and maintaining loyal and sustainable relationships with Enfamil’s consumers via Facebook, Instagram (other social platforms), Chat, Email, Online Store and Phone. Flexibility to adopt to different usage of technology tools and change in processes required. Handling consumer questions and complaints with professionalism and integrity as well as promoting continuous learning and collaboration within the CRC team is a large part of this role.
This is a contract role for 12 months and remote-based. Our Call Centers are open Monday through Friday between 9:00 AM – 5:00 PM Eastern time. You’ll have standard hours to help manage that work/life balance – no shift work here!
Your responsibilities
Business Partnership, Collaboration and partnership building, Relationship Management, Business Accumen, Productivity management, Improve business processes, Time management, Communication, Organisation, Ethics, Flexibility, Interpersonal skills, Research skills, Problem-solving skills.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Marketing
Marketing is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands.
Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society.
With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with R&D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams.
With the scale of our 2500 marketing community - alongside our leading-edge Marketing Academy - your opportunities to grow and upskill will be extensive.
About The Role
The Consumer Resource Center (CRC) Specialist role involves building and maintaining loyal and sustainable relationships with Enfamil’s consumers via Facebook, Instagram (other social platforms), Chat, Email, Online Store and Phone. Flexibility to adopt to different usage of technology tools and change in processes required. Handling consumer questions and complaints with professionalism and integrity as well as promoting continuous learning and collaboration within the CRC team is a large part of this role.
This is a contract role for 12 months and remote-based. Our Call Centers are open Monday through Friday between 9:00 AM – 5:00 PM Eastern time. You’ll have standard hours to help manage that work/life balance – no shift work here!
Your responsibilities
- Identify, analyze and take appropriate action to respond and resolve consumer questions to ensure top-notch consumer experiences.
- Probe consumers to identify opportunities to market other Reckitt products and to understand consumer behaviors.
- Track detailed consumer information in our data systems to leverage CRC knowledge across organization.
- Respect Reckitt policies, procedures and brand strategies.
- You’re Bilingual (English/French) and have strong communication skills, both oral and written, in both official languages.
- You have 2-3 years of call center or customer service experience.
- You have undeniable drive, enthusiasm, and energy.
- You’re always putting people and consumers first and have a passion for providing the best customer service.
- You’re adaptable. You thrive in fast-paced and ever-changing environments.
- You’re tech savvy. We use several programs and we’re always looking at the next innovative technology that will help us better serve our consumers.
- Post-Secondary Education is must. Bonus points for a degree in nursing, dietetics or nutrition.
Business Partnership, Collaboration and partnership building, Relationship Management, Business Accumen, Productivity management, Improve business processes, Time management, Communication, Organisation, Ethics, Flexibility, Interpersonal skills, Research skills, Problem-solving skills.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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