Professional Services Administrator

Job Description:

Professional Services Administrator

Jonas Software – Club Division

Markham, ON

Company

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment.

Jonas is seeking a self-motivated Professional Services Representative who thrives on working within a fast paced, service oriented and results driven environment. The successful candidate will be a strong communicator who is action oriented and will collaborate with colleagues in all areas of our business including software development, professional services, customer support, sales, and finance to help ensure our Clients’ needs are being fulfilled.

JOB RESPONSIBILITIES:

• Schedule all Club training, including onsite and e-training
• Facilitate the coordination of professional services quotes and sign-backs with Club Clients and Jonas Staff
• Oversee and prioritize outstanding training calls on the Club Support Board and follow up to ensure the Clients’ requests are responded to in a timely manner
• Consult with Club Clients to understand their current work process in order to evaluate their training needs and make recommendations to them
• Build and maintain positive long-term Client relationships by exemplifying integrity and a focus on customer satisfaction.
• Assist with the tracking of and utilization of Jonas Club Implementation Specialists
• Initiate the Professional Services billing sequence with the Finance Team post training
  
  

JOB QUALIFICATIONS:

• Post-secondary education in Business or related discipline or related work experience
• Minimum of 2 years’ experience in high volume administration role
• Hands on experience with the Club Industry an asset
• Demonstrated relationship building expertise with strong communication skills
• Demonstrated ability to work in a self-managed manner, with exceptional organizational skills, prioritization, and time management abilities in order to meet deadlines
• Professional, customer service mindset with a commitment to deliver exceptional quality of work
• Highly proficient in MS Office and experience with SalesForce considered to be an asset
• Effective communication skills (verbal and written)
  
  

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.