Money Management Program Supervisor

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Money Management Program Supervisor will provide casework within the budget management program in accordance with contract obligations, policies and procedures, The Salvation Army’s mission, values, and standards.

Accountabilities

Casework

• Managing an assigned caseload; Complete client intakes / discharges and establish and maintain productive communication with clients and maintain case files to include all required supporting documentation related to each client.
• In cooperation with the client prepare a monthly budget plan to assist them with setting financial goals, development milestones, ensure their income assistance benefits are disbursed in a way that best meets their basic needs. Work with client to help them achieve their maximum possible level of independence.
• Conduct Individual sessions with clients, keeping records as to the nature of each session including discussion with Social Workers.
• Maintain accurate, comprehensive, and current file records including income and expenses as well as funds issued, in an organized fashion.
• Prepare necessary forms for clients – OAP, CPP Benefits, etc.
• Participate in the cheque distribution and preparation for bills, expenses, personal allotments
• Maintain the client management database with all required information
• Prepare and facilitate relevant Budget management seminars or group education opportunities for clients
• Assist clients when needed with finding accommodations, food, mediate with creditors or other assistance as it relates to the strong financial health of the clients
• Participate in department staff meetings and strategic planning to ensure programming and goals reflect clients’ needs as these may evolve or change
• Upholds the mission and values of The Salvation Army in all aspect of required tasks
  
  

Administration

• Monitor and maintain client expenditures ensuring strong internal control practices
• Maintenance and controls for all current / past client records
• Prepare Cheques, Food Vouchers, and EFT Payments as required
• Assist with administrative duties, including but not limited to; answering phones, greeting clients, payables and receivables and data management
• Track statistical information as required
• Order correct cheques on a continual basis from THQ for clients / vendors as required.
• Provide yearly reports for residents of Moose Jaw housing.
• Provide 6-month review to Social Services (Financial Management Account Report)
• Maintain Rental Housing status – Quarterly reports.
  
  

Supervisory Responsibilities

• Ensure high quality of service is being provided to clients
• Oversee the delivery of services to clients in Moose Jaw
• Program reporting / stats / billing
• Training and support to caseworkers
• Troubleshoot service delivery and program challenges
• Other Duties as assigned.
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal

• Ministry Unit Staff
  
  

External

• Clients and their families, government agencies and local community support services
  
  

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to the ED/Corps Officer
• This role works independently (within a team) and is the Program Lead for other Caseworkers. The Money Management Program Supervisor Coordinates work cross-departmentally to ensure comprehensive services are available to clients.
  
  

Financial And Materials Management

• This role does not have any financial or budgetary accountabilities and all approved eligible personal travel expenses are reimbursed
• Provide input on the budget process and manage the Community & Family Services Budget in cooperation with the Community & Family Services Director / Corp Officer.
  
  

Working Conditions

• Time commonly spent in office environments in generally agreeable conditions, in service and administration areas of social service centres, or in corps settings
• This position provides direct service to the community and will support people from a diverse range of backgrounds and histories
• Infrequent local travel between ministry units/corps and to community service provider locations.
  
  

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications And Certifications

• Completion of a formal post-secondary/college program of two academic years
• A combination of experience and education deemed equivalent may be considered
  
  

Experience And Skilled Knowledge Requirements

• Two years but less than three years of related experience
• Previous experience in social services/mental health setting
• Have experience with program facilitation, administrative duties, and program development
• Experience performing administrative tasks
• Experience with community development considered an asset
• Current First Aid/CPR
• Valid Criminal Record and Vulnerable Services Check
• Driver’s License and Clean Driver’s Abstract
  
  

Skills And Capabilities

• Display competence in developing and maintaining appropriate client relationships and interagency relations
• Excellent organizational, interpersonal and communication skills (written and oral)
• A team player; ability to work in a compassionate, respectful, and non-judgmental manner
• Proficient in Microsoft Office and video conferencing applications (i.e. Microsoft Teams and Zoom)
• Ability to enter data and perform statistical analysis efficiently and accurately
• Ability to work collaboratively in a team environment and independently when required providing necessary information and documentation, if necessary
• Detail oriented skills and ability to juggle multiple cases
• High standards of integrity, judgment and confidentiality and an ability to model the values and standards of The Salvation Army
• Ability to deal effectively with the public, government, business leaders and professionals
• Strong commitment to and ability to clearly articulate the mission statement, values and beliefs of The Salvation Army
  
  

This is a TERM role

Compensation

The target hiring range for this position is $20.75 to $25.94 with a maximum of $31.13.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.