Service Coordinator
Enerflex Ltd.
Date: 2 weeks ago
City: Grande Prairie, AB
Contract type: Full time
Summary
Reporting to the Service Manager, the Service Coordinator is responsible for the day-to-day coordination of all field and shop personnel for current and upcoming jobs, assisting with customer invoice preparation and processing as well as technician time sheet review and preparation for our centralized operations team.
We seek a candidate who has a core foundation of integrity and is willing and able to use commitment and creativity to drive our organization towards success. This position is located in Grande Prairie, Alberta.
Responsibilities and Duties
Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.
What Enerflex Offers You:
Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.
Please visit our website at www.enerflex.com for more information.
Reporting to the Service Manager, the Service Coordinator is responsible for the day-to-day coordination of all field and shop personnel for current and upcoming jobs, assisting with customer invoice preparation and processing as well as technician time sheet review and preparation for our centralized operations team.
We seek a candidate who has a core foundation of integrity and is willing and able to use commitment and creativity to drive our organization towards success. This position is located in Grande Prairie, Alberta.
Responsibilities and Duties
- Provide daily business support to our regional customer base (taking phone calls, responding to email, face to face interaction).
- Daily coordination and scheduling of service work (outside services, field technicians etc); assist with processing daily time sheets; assist with customer invoicing upon job completion.
- Open work orders and coordinate with the parts department to ensure job scope requirements are clear.
- Monitor and ensure work orders are invoiced in a timely manner.
- Monitor the quality and quantity of field and shop work; regularly communicate to Service Manager.
- Provide rotating on call support for customers and Enerflex.
- After hours coordination of backup technicians.
- Complete oil sample assessment and management on customer owned equipment.
- Lead, support and champion the Enerflex Health and Safety program.
- Strong interpersonal skills – ability to communicate and engage effectively with internal and external customers.
- Commitment to providing exceptional customer service.
- High attention to detail; ability to maintain and submit accurate day to day information (time sheets, invoicing).
- Exceptional time management and organizational skills.
- Strong work ethic and a positive, collaborative attitude.
- Strong troubleshooting/problem solving skills.
- Ability to work with minimal supervision.
- Excellent computer skills (MS Office, SAP would be considered an asset)
- Flexible and adaptable with the ability to accommodate changing customer needs.
Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.
What Enerflex Offers You:
- Values Based Organization
- Competitive Compensation
- Safety Focused Culture
- Incentive Programs
- Professional Development Opportunities
- Collaborative in office work environment, supportive team members
Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.
Please visit our website at www.enerflex.com for more information.
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