Quality Manager

It all started on a bus. An election campaign bus.

Through his experience providing mobile connectivity for election campaigns, Dejero founder Bogdan Frusina witnessed first-hand the challenges that journalists faced reporting live from the field. He knew there was a better way.

Building a team with a passion for innovation and a drive to persevere, he set about developing and commercializing a portable and wireless live video broadcast solution. In November 2009, that vision came to life. Dejero enabled the world’s first live transmission of the torch relay across Canada for the Vancouver Winter Olympics.

Since then, we’ve evolved into a world-leading wireless telecommunications aggregator, providing resilient, uninterrupted internet connectivity vital for critical communications. Broadcasters, production companies, first responders, defense departments, and government agencies put their trust in Dejero.

Here’s How You Help Us Continue Our Story...

As the manager of our QA team, you will lead a team of highly motivated SQA Analyst and Test Automation Developers while driving quality across the R&D department. You will ensure that we are developing and delivering high quality, highly reliable products and services, including testing new software releases with a focus on automation. You will work closely with other R&D leaders and Product Management to drive quality and process improvements while collaborating with Sales and Support to ensure customer satisfaction. By engaging with both internal stakeholders and representatives of external customers, you will help bridge technical quality assurance with business and customer needs, fostering alignment across the organization.

As a key member of our Software Quality Assurance team, you will:

• Build and lead a team of SQA Analysts and Test Automation developers, fostering a collaborative and highly motivated team culture
• Support all direct reports by:
• Driving and improving the SQA team's automated and agile testing capabilities, including coaching the team on automation best practices
• Removing blockers and helping to protect the team from outside distraction
• Providing leadership and guidance to coach, motivate, and model high performance, helping them to reach optimum performance and advance their career paths
• Guiding regular goal setting and tracking and conducting semi-annual performance reviews
• Support projects by:
• Assigning team members to cross-functional teams and projects, helping them to develop needed skills when required
• Working closely with product managers and development teams to understand requirements and align test strategies early in the development process
• Managing scope, cost, and schedule for projects as it relates to your team’s contribution
• Overseeing the design and implementation of validation procedures, test plans, and test cases
• Developing and implementing processes for both automated and manual testing to ensure releases with high quality
• Gathering and presenting testing metrics and testing activities for the projects to key stakeholders and championing quality in every phase of the development process
• Provide quality leadership at the department level by:
• Ensuring comprehensive test coverage across hardware, software, and cloud services, leading root cause analysis of defects, driving continuous improvements, and fostering department-wide learning
• Serving as an escalation point for all test and quality issues, both within SQA and the broader R&D department
• Continuously improving how we monitor and gather data on product and service quality and performance through development, testing, and post-deployment, ensuring that we leverage data-driven insights to optimize development, testing, and overall quality
• Driving process development and continuous improvement initiatives that enhance product and service quality and operational efficiency while maintaining ISO9001 certification
• Maintaining awareness of quality industry trends, tools, technologies, standards, and best practices and integrating them as needed
• Support longer term roadmaps by participating in resource planning, early project scoping, and budgeting
• Be a Dejero culture and core values champion
  

Here’s Why You Should Join The Dejero Team

• Fueling Your Growth: If you aren't growing, we aren't growing. To support your career development, we provide an annual learning allowance, skill-building workshops, mentorship, coaching and access to a comprehensive learning platform. With these resources, we’re committed to helping you reach your fullest potential and achieve your career goals.
• Work-Life Balance: We prioritize your well-being and success with a hybrid work model designed for flexibility and balance. Whether you’re working from home or in the office, we empower you to thrive both professionally and personally, ensuring that you can perform at your best while maintaining a healthy work-life blend.
• Award-Winning Culture & Innovation: We’re honored to have been named one of the Best Places to Work in Canada for 7 consecutive years by Great Place to Work. Our award-winning Smart Blending Technology has also earned two Emmy Awards, reflecting our dedication to innovation and leadership in the industry.
• Making a Difference Together: Giving back is part of who we are. Last year, Dejero and our employees donated thousands of dollars to local and global charities. With initiatives like our Day of Doing Great Things and paid volunteer days, we give you the opportunity to volunteer with local organizations and contribute to causes that matter to you.
• Collaborative Teams: We encourage you to work on projects that align with your interests and strengths. As a team, we tackle technical challenges together, with peer reviews that ensure everyone's expertise is leveraged. Your ideas are valued, and your contributions are integral to our success.
• Discover all of the amazing benefits and perks Dejero has to offer here.
  
  

What You'll Bring To The Role

• 7+ years of software quality assurance experience with increasing levels of responsibility
• 3+ years of demonstrated experience leading and managing a QA team with a strong focus on test automation
• Experience testing complex, integrated systems involving hardware, software, and cloud services
• Proven ability to drive quality and process improvement initiatives across multiple R&D disciplines, including software, hardware, and DevOps
• Strong leadership, project management, time management, and problem-solving skills
• Strong verbal and written communication skills, as well as the ability to summarize and explain complex issues and technical problems effectively and efficiently
• Self-motivated, process-oriented team player who gets things done and is not afraid to challenge the status quo
• Knowledge of cloud-based infrastructure and test methodologies
  
  

Bonus Points If You Have Experience With

• Experience with audio/video encoding and decoding technologies
• Deep understanding of Linux systems, networking technologies, and communication protocols (TCP, UDP, HTTP)
• Software test experience involving test automation, SQL queries, observability and log analysis, CI/CD, and cloud deployment
• Familiarity with information security standards and frameworks such as ISO 27001, FIPS 140, and FedRAMP
  
  

Salary Range: the salary range for this role is $120,000 - 160,000 CAD

Please note, this is an individual role and is being posted only to the location listed above.

Want to learn more about how Dejero has provided reliable connectivity across the globe? Check out some of our success stories here

Our Commitment to Fair Hiring Practices

We believe in human-centered decision-making. While we leverage technology to streamline certain aspects of the recruitment process, we do not use artificial intelligence (AI) to determine eligibility for our roles. All hiring decisions are made by our team, ensuring a fair and thoughtful evaluation of each candidate.

Dejero is an inclusive workplace for people of all backgrounds, levels of education and types of experiences. We believe our differences are our strengths and help us achieve our ambitious goals.

Research has demonstrated that all too often, potential candidates from historically underrepresented groups don’t apply for positions if they don't possess every required skill/ experience in the job description. Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply. Believe in yourself. We would love to hear more about what you could bring to Dejero.

Dejero is committed to providing a barrier-free application and interview process for all candidates. Should you require accommodations in accordance with the Human Rights Code at any point throughout the hiring process, please contact the People and Culture team by email at [email protected] or by telephone at 519.772.4824. To learn more about our commitment to our barrier-free workplace and to read more about our accessibility policy please see here.