Factory Service Centre Manager

At TTi, people come for the opportunity and stay for the culture!

Job Description Summary

POSITION TITLE: Milwaukee Factory Service Centre Manager
REPORTS TO: Regional Manager
LOCATION: Halifax, NS
BAND LEVEL: M1

Job Description:

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

What You Will Do

• Maximize branch productivity and manage repair flow ensuring fastest repair times in the industry
• Inventory management
• Front counter management – engaging customers, providing industry’s best service to all Milwaukee customers
• Shipping/Receiving repairs
• Provide training and supervision of branch employees
• Promote value-added service solutions to Milwaukee customers
• Continuously develop and maintain a strong product knowledge
  
  
  

What You Have Done

• Must possess effective business communication skills, initiative, and organizational skills
• Must possess exceptional leadership and motivation skills
• Previous management experience a must
• Post secondary education in related field
• Customer-focused, results driven
• Strong computer skills in Microsoft Office
• Strong team-orientation, must also be capable of working independently
  
  
  

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.