Facility Operations Manager

This role is located in Ottawa, ON (Kanata)

The Facility Operations Manager is responsible for overseeing the maintenance and repair operations within a specific region. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Facility Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction.

What You’ll Do

• Provide strategic leadership and direction for maintenance and repair operations.
• Collaborate with stakeholders to understand maintenance and repair needs, goals, and objectives.
• Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact possible on facilities operations. Work with the operations team on results/expectations.
• Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.
• Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).
• Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.
• Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.
• Support in developing and managing budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.
• Foster positive working relationships with internal and external stakeholders associated.
• Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.
• Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.
• Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.
• Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.
• Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.
• Manages direct reports e.g. Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services. Provide on-site support as required to support and manage work efforts.
• Work with Engineering staff/ Client Engineering team to prioritize and assign duties that align with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)
• Assures compliance with JLL Management audit programs; JCAP, HSSE, and site policies, procedures and standard practices. Works with team on alignment and delivery.
• Manage compliance of required local, state/provincial and federal laws and regulations
• Respond to emergency calls.
• Performs additional job duties as requested.
• Support project development, continuous consultation, and commissioning.
• Support in audits such as ISO, Environmental, Health, and Safety (EHS), and asset/facility systems.
• Manages technical staff, including hiring, training, personnel development.
  
  

What We’re Looking For

• 5 + years property management, maintenance & operations, leadership role. Experience in critical site / Data Center operations.
• Additional certification in one or more of the following: HVAC, electrical, mechanical, refrigeration systems, process controls, mechanical power transmissions, plumbing, or engine repair. Certifications / licenses as maybe required by local or state/provincial jurisdictions.
• Strong background in building maintenance required.
• Bachelor's degree in Engineering, Facility Management, or a related field.
• Industry Certification from IFMA – BOMA - AFE - AAMP is preferred.
• Knowledge of Reliability Centered Maintenance principals and Root Cause Analyses.
• Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.
• Excellent understanding of maintenance and repair principles, methodologies, and best practices.
• Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
• Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Ability to travel within Canada as well as the US.
  
  

What’s In It For You

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being