Front Desk Manager
Altea
Date: 1 week ago
City: Winnipeg, MB
Contract type: Full time
Job Details
Description
Altea Active’s Front Desk Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome.
You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk activities, including ‘signing members in’, managing the phone lines, and booking appointments. You and your team are product and service champions enabling you to match identified client needs while generating quality referrals.
This job might be for you if you have the following talents & spirit:
« You’re Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
« You have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
« You’re Detail Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
« You Have Supervisory/Leadership Skills: You can effectively direct the day-to-day activities of employees. You lead by example and are a role model to your colleagues and peers.
« Integrity & Trust: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decision.
« You’re Motivated & Driven: You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.
To land this role you need to have;
« A competitive salary
« Bonus opportunities
« Flex-plan health benefits
« Complimentary individual membership
« Complete training and development package
« Working alongside great people in a culture that fosters empowerment
« Career-defining growth and development opportunities
In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.
PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.
We thank you for your interest; however, only candidates selected for an interview will be contacted.
Description
Altea Active’s Front Desk Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome.
You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk activities, including ‘signing members in’, managing the phone lines, and booking appointments. You and your team are product and service champions enabling you to match identified client needs while generating quality referrals.
This job might be for you if you have the following talents & spirit:
« You’re Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
« You have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
« You’re Detail Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
« You Have Supervisory/Leadership Skills: You can effectively direct the day-to-day activities of employees. You lead by example and are a role model to your colleagues and peers.
« Integrity & Trust: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decision.
« You’re Motivated & Driven: You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.
To land this role you need to have;
- At least 2+ years’ customer service experience
- At least 2+ years’ experience managing a team in the customer service field
- Post-secondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset.
- Energy, assertiveness, initiative, creativity, and willingness to try new approaches and techniques
- Ability to motivate and energize a team
- Previous service experience, comprehensive industry knowledge, strong customer-facing skills, strong written and verbal communication, self-motivated, ability to troubleshoot and creative problem-solving skills.
- All management/leadership team members are required to have Standard First Aid and CPR – Level C Certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
- All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.
« A competitive salary
« Bonus opportunities
« Flex-plan health benefits
« Complimentary individual membership
« Complete training and development package
« Working alongside great people in a culture that fosters empowerment
« Career-defining growth and development opportunities
In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.
PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.
We thank you for your interest; however, only candidates selected for an interview will be contacted.
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