Case Manager - Seniors Aging In Place (SAP)

Do you have experience working in the homeless-serving sector-of-care? Do you have a strong foundation in addictions and mental health? Do you have a solid understanding of Housing First and Recovery Oriented framework? If so, this position may be for you!

What We Do

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

Program Overview: Murdoch Manor and King Tower are two properties owned by the Government of Alberta totalling 504 units, and managed by Onward as a property manager and developer. Onward partners with social service agencies to deliver social service supports to residents. Onward and The Alex have developed a collaborative partnership to support low-income seniors in affordable housing communities, ensuring they can age in place, remain housed, and achieve better health and wellness. This partnership will address critical service gaps by combining Onward’s property management expertise with The Alex’s healthcare and social support services expertise.

Job Overview: Reporting to the Team Lead, the Case Manager provides individualized support to vulnerable seniors as they establish and maintain permanent housing within the Onward Home Murdoch Manor and King Tower mixed-market apartment buildings.

Operating within an Intensive Case Management model and using a strengths-based, client-centered approach, the Case Manager collaborates with program participants to develop personalized care plans with individualized goals. This role focuses on enhancing independent living skills, promoting social integration, facilitating access to healthcare and community services, and supporting eviction prevention strategies.

This is a full-time contract position until March 31, 2026, with the potential for extension or transition into a permanent role based on the outcomes of the year-long pilot project.

What You Will Do

• Provide individualized, trauma-informed case management to residents, using a strengths-based and culturally competent approach.
• Conduct comprehensive intake assessments and develop individualized care plans, safety plans, and wellness contracts tailored to each resident’s unique needs and goals.
• Complete new intakes and regular reassessments to ensure timely support and appropriate service adjustments.
• Conduct psychosocial, needs, and risk assessments to identify potential barriers to housing stability, wellness, and safety.
• Connect residents with relevant community services and facilitate referrals to healthcare, mental health, substance use, financial, and social supports.
• Support residents in navigating complex systems such as healthcare, seniors’ benefits, legal services, and income support programs (e.g., AISH, CPP, OAS).
• Promote and support independent living skills, including meal preparation, medication adherence, financial literacy, personal hygiene, and housekeeping.
• Coordinate care transitions including hospital discharges, entry to higher levels of care, or home care support.
• Identify and mitigate risk factors that could lead to eviction, collaborating with property management, support workers, and residents to sustain tenancies.
• Provide crisis intervention and de-escalation support, referring to emergency services or mental health professionals as appropriate.
• Facilitate social, cultural, and recreational programming to reduce isolation and promote community connectedness.
• Advocate for residents’ rights, needs, and well-being, including support with appeals, legal navigation, and housing-related issues.
• Assist with transportation and accompany residents to essential appointments when necessary.
• Participate in multidisciplinary care planning and case conferencing with partner agencies, including Onward and The Alex Seniors Health Clinic.
• Collaborate with housing staff, community organizations, healthcare providers, and family members to ensure coordinated care.
• Maintain thorough documentation, complete regular case notes, assessments, and contribute to evaluation and data tracking systems.
• Participate in monthly partnership meetings with Onward and other stakeholders to discuss trends, issues, and collaborative solutions.
• Support housing transitions including unit moves, initial set-ups, and ongoing communication with landlords and property teams.
• Engage in regular supervision, case reviews, team meetings and training to remain current in evidence-informed and senior-specific practices.
• Perform other related duties as required to support the health, safety, and stability of program participants
• Perform other duties as assigned.
  
  

What You Bring

• Bachelor’s degree in social work, psychology, or a relevant field.
• Experience working in the homeless-serving system-of-care and/or senior-support programs.
• Strong knowledge of Housing First, Recovery Oriented Framework, and Trauma-Informed Care.
• Background in mental health, substance use disorders, and chronic disease management.
• Exceptional written and oral communication skills, including active listening and advocacy.
• Strong crisis management, de-escalation, and problem-solving skills.
• Ability to work independently and assess risk effectively.
• Certification in Non-Violent Crisis Intervention/De-escalation is an asset.
• Class 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required.
• Minimum of 21 years of age and three (3) years of driving experience is required to drive an Alex fleet vehicle.
• Basic First Aid - Level C CPR within 30 days of hire date (minimum 6-month validity upon hire).
• A satisfactory vulnerable sector criminal record clearance is required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
  
  

Work Environment And Hours

• Predominantly working out of the Murdoch Manor/King Tower buildings (East Village, Calgary, AB) either in-office or visits in program participant homes; community outreach required.
• 1.0 FTE (37.5 hrs /week)
• Standard hours 8:30 am – 4:30 pm, Monday to Friday; flexibility in crisis situations is required.
• On-Call: Participation in an on-call rotation as required
• Prolonged periods of sitting, standing, walking and climbing stairs.
• Exposure to outdoor environments in various weather conditions
• Occasional physical tasks including bending, crouching, reaching above shoulder height, kneeling, and carrying objects (up to 50 lbs).
• May involve assisting with the physical support, lifting, or transferring of clients who require mobility assistance.
  
  

What We Offer

Some of the great benefits The Alex has to offer include:

• 3-weeks’ vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP and/or Student Loan Repayment Program (up to 5% match)
• Personal Days
• Floating Holiday
• Sick/Wellness Days
• Employee Family Assistance Plan (EFAP)
• Professional Development
  
  

How To Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex .

This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate’s schedules and needs in all parts of the hiring process.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).

• The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.
  
  

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca