Pre-Sales Solutions Team Lead I

• Location: This opportunity can be remote within Canada (except QC) or onsite/hybrid/remote in Surrey, BC.
• Annual Base Salary: $96,200 - $110,000 CAD
• Please note that employment is contingent upon the successful completion of reference checks and background checks.
  
  

Application Instructions

• Please submit a resume and cover letter.
• Please upload your application files in PDF format only.
  
  

Pre-Sales Solutions Team Lead I

Safe Software is looking for a Pre-Sales Solutions Team Lead I to join our Pre-Sales Solutions team. As a Pre-Sales Solutions Team Lead, you will lead and support the team in assisting potential customers during their evaluation process, ensuring they have the knowledge and confidence to adopt our platform. You will also play a key role in refining pre-sales strategies and fostering collaboration with Sales, Product, and Customer Success teams.

About The Team

Safe Software’s Customer Success team is a dynamic group of technical professionals passionate about helping customers achieve their goals. Within this team, the Pre-Sales Solutions group plays a crucial role in guiding potential customers through their evaluation journey, ensuring they have the confidence and technical knowledge to make informed decisions. Team members collaborate cross-functionally to tackle challenges, share knowledge, and stay at the forefront of data technology trends. They work closely with Sales, Product Management, and Development teams to provide product demonstrations, technical guidance, and customer insights that shape the future of our platform.

Joining our team means being part of a supportive, innovative, and customer-focused culture where continuous learning, problem-solving, and collaboration are at the heart of everything we do. If you’re passionate about technology and enjoy helping others succeed, you’ll thrive in this environment!

What You’ll Be Doing

As a Pre-Sales Solutions Team Lead I, you will:

• Lead and support the Pre-Sales Solutions team to ensure they meet their objectives.
• Set team goals, conduct 1-on-1 check-ins, provide coaching, and deliver frequent feedback.
• Collaborate with cross-functional teams to enhance the customer evaluation experience.
• Review and refine knowledge base content, focusing on the new user experience.
• Identify process improvements to better support prospective customers.
• Communicate regularly with leadership to align on strategy and team goals.
• Collect and analyze metrics to track team performance and measure success.
• Work with Sales to provide product demonstrations and answer prospective customer inquiries.
• Prioritize and triage incoming pre-sales requests, ensuring timely responses.
• Support hiring efforts by defining role requirements, conducting interviews, and onboarding new team members.
• Work closely with Sales to understand customer requirements and provide pre-sales guidance.
• Participate in scoping calls with potential customers.
• Deliver compelling product demonstrations of the FME platform.
• Collaborate with Product Managers to share customer feedback and insights. Build relationships with the Development team to advocate for product improvements.
• Assist Sales in addressing technical questions from prospective customers.
• Partner with Customer Success and Customer Education teams to improve onboarding experiences.
• Contribute to the user community by sharing solutions through blog posts, knowledge articles, and webinars.
  
  

Qualifications, Skills, And Competencies

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required Skills

• Bachelor’s degree in a relevant field or equivalent work experience in a pre-sales or technical customer-facing role.
• 3-5+ years of experience working with technical products in a customer service or pre-sales capacity.
• 2+ years of leadership or mentorship experience (or equivalent).
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Self-motivated with the ability to adapt to change and work both independently and collaboratively.
  
  

Desired Skills / Bonus Points

• Passion for continuous learning and innovation.
• Experience with technical sales, software demonstrations, or customer onboarding.
• Ability to mentor and develop team members.
  
  

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become a part of a team that finds meaningful ways to give back. Take the day off to volunteer for a cause that matters to you or join our D&I Committee and shape our collective future.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
  
  

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact [email protected].