Operations Support III

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Access GP Department is looking for a dedicated Operations Support III to join the team.

Position Responsibilities

The role of Citizen Experience Representative is integral to our City's citizen experience and communications framework. In this dynamic position, you will utilize your advanced communication and interpersonal abilities to liaise with various City departments. Your role is crucial in providing accurate and timely information to the residents and visitors of Grande Prairie about our services, programs, and events.

This role is designed to be both challenging and rewarding, requiring you to apply best practices in citizen experience and problem-solving to address inquiries effectively. You will need to harness your strategic thinking and creative flair to craft and deliver proactive messages in both verbal and written forms. Collaborating with our outstanding team of citizen-experienced professionals, you will be instrumental in enhancing our service delivery.

Join us at the bustling hub of our City's information network, where every day brings a new opportunity to excel. As a Citizen Experience Representative, you're not just responding to inquiries; you're a key influencer in elevating our citizen experience standards and shaping positive citizen experiences. Be part of a team where your contributions make a real difference in our community.

Qualifications

• Two years of post-secondary education in Office Administration, Business Administration, Information Technology, and/or Communications.
• Three years proven experience in a customer or citizen service role, preferably within a digital environment.
• An equivalent combination of education, training and experience may be considered.
• Experience managing confidential information and exercising diplomacy.
• Strong interpersonal skills to establish and maintain working relationships in a team environment.
• Sound judgment and decision-making capabilities.
  
  

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Salary ranges from $29.88 - $38.65 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting will be open until a suitable candidate(s) is/are found.
  
  

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.