Service Dispatcher

Hansler Industries is an established material handling equipment dealership with 60 years of excellence in Canada. With an entrepreneurial spirit and customer focused approach, Hansler has achieved continuous growth year over year.

Hansler Industries is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across North America. Venturis strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Hansler Industries is looking for a dynamic Service Dispatcher to join our team in Saskatoon, Saskatchewan. As the Service Dispatcher, you will play a critical role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that the services we provide meet or exceed the needs of our internal and external customers.

Essential Duties & Responsibilities

As the Service Dispatcher, your key responsibilities will include:

• Schedule, coordinate, and assign jobs for Service Technicians
• Manage new and ongoing work orders using an ERP system
• Utilize the service scheduler to prioritize and schedule appointments
• Communicate with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
• Connect and follow up with customers to book maintenance services
• Maintain ongoing and professional customer communication throughout the course of each repair job
• Make recommendations to customers on additional levels of service
• Manage the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensure adherence to all safety programs and initiatives, and ensure any necessary incident reports are completed
  
  

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous dispatching and/or scheduling experience
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills, planning skills, and multitasking ability
• A customer service mindset and excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work with internal and external customers at all levels
• Self-starter with the ability to work effectively with minimal supervision
  
  

Benefits & Perks

Hansler Industries is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company laptop
• Ongoing professional development opportunities
  
  

The base pay range for this role is: $50,000 to $57,000 per year, depending on experience.

This is an onsite role based in Saskatoon, Saskatchewan.

Hansler Industries & Venturis would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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