Service Desk Analyst

On behalf of our client, Affinity is seeking a Service Desk Analyst to record and resolve incidents involving in-house computing systems, troubleshooting, advising on actions, or directing to relevant resources via the IT Service Management System.

Responsibilities:

• Be a key point of contact to communicate, manage and resolve IT incidents and fulfill service requests
• Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions
• Provide level 1 and 2 support for our technology systems via phone/chat/email/desk-side
• Participate in IT customer projects including office moves, infrastructure deployments, and cloud services and 24*7 on call rotation
• Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions
• Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed
  
  

Qualifications:

• 3+ years’ experience in a Service Desk role, providing support in Microsoft environments (Windows10, Active Directory, Office 365, SharePoint, Teams)
• You are proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs
• You are an excellent communicator, and you take pride in providing best customer services
• Certifications or an equivalent combination of education, training, and experience
• Experience with ServiceNow is an asset
  
  

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 12014