Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Direct Case Management Services

• Serve as a contact for Pathway of Hope in the assigned region.
• Engage and build rapport with the clients.
• Provide client intake and ongoing assessments to Pathway of Hope participants.
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up) and utilize Link2Feed as the current Client Management System to record case management actions.
• Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning.
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including accurate documentation and detailed case notes for every interaction in Link2Feed.
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation.
• Assist participants in making connections and accessing community resources, supporting participants as appropriate.
• Provide information and referral services, as needed, to both clients and ineligible participants.
  
  

Communication and Reporting

• Attend training for the sustained delivery of Pathway of Hope.
• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope Territorial Specialist, providing progress reports and requesting any necessary support.
• Collaborate with the THQ Pathway of Hope Territorial Specialist to promote and organize training opportunities.
• Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters.
  
  

Community Networking and Partnerships

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants.
• Attend community meetings as needed.
  
  

Health & Safety When Required

• Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
• Responsible for the disinfecting of personal high touch areas – i.e., desk, phone, keyboard, calculator, etc.
• Required to wear appropriate PPE which may include masks, gloves, face shields, etc., as per Public Health guidelines/recommendations.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
• Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
  
  

Perform Other Duties As Required.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal

• Community & Family Services team (staff and volunteers), Corps Officers, Congregational members, DHQ/THQ, and Salvation Army partners
  
  

External

• Community Partners, local medical and street outreach services, Emergency Services, neighbourhood associations, POH clientele, Government (local, provincial, federal) resources.
  
  

MANAGERIAL/Technical Leadership RESPONSIBILITY

• This position reports directly to the Executive Director.
• This role works independently (within a team) and does not manage or supervise internal staff but would work across departments to ensure comprehensive services are available to all clientele and may supervise volunteers.
• Represent The Salvation Army at agency and community meetings as directed.
• Attend regional Pathway of Hope meetings monthly (in-person or via telephone/video conference).
  
  

Financial And Materials Management

• Ensure that ministry unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained.
  
  

Working Conditions

• This is a permanent full-time position based on 40 hours per week.
• Some flexibility in scheduling required, some weekend and evening work may be required.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• May deal with difficult people and verbal abuse.
• Ability to lift/move up to 50 lbs.
• This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.
• Some travel locally and throughout the city of Winnipeg will be required, with possible travel to meetings outside the immediate area (i.e. DHQ, THQ).
  
  

Normal hours of work – 37.5 hours per week 8:00 a.m. to 4:00 p.m., includes a ½ hour unpaid meal break

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• A minimum 2-year college diploma in a relevant field
• Alternative combinations of education and experience may be considered
  
  

Experience And Skilled Knowledge Requirements

• A minimum of two (2) years’ related experience, preferably in community engagement or a similar community outreach role
• Training in de-escalation and intervention strategies is an asset.
• Training (or willingness to be trained) in Naloxone Overdose kit will be required.
• Demonstrated ability to connect with and establish relationship with those who are marginalized.
• Hold a valid Class 5 drivers licence, and provide a copy of a driver’s abtract for review and verification that is satisfactory to The Salvation Army, in its sole discrection. A program vehicle may be used for travel when required
  
  

Skills And Capabilities

• Display competence in developing and maintaining appropriate participant relationships and interagency relations
• Attention to detail, problem solving and analytical skills.
• Proficient computer skills in all aspects of Microsoft Office.
• Ability to enter data and perform statistical analysis efficiently and accurately.
• A team player: ability to work in a compassionate, respectful, and non-judgmental manner
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Communication – strong written, verbal, and interpersonal communications skills.
• Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment
• Ability to work effectively with clients and staff in a culturally diverse environment
• Sensitivity, awareness and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies
• Attentive listening skills
• Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision
• Current certification in First Aid/CPR or ability to obtain upon hiring
• Ability and willingness to obtain a valid Safe Food Handlers Certification and Food Banks Canada Food Safety Course.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening as required
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
  
  

Compensation

The target hiring range for this position is $20.32 to $25.40 with a maximum of $30.48.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.