Customs Associate

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

Reporting to the Manager of Customs, the Customs Broker is responsible for ensuring the smooth clearance of our clients' goods through Canadian customs. You will act as a liaison between importers/exporters and the Canada Border Services Agency (CBSA), ensuring compliance with all federal and regional regulations.

You will be contributing to that vision by…

• Prepare and process import/export documents and other forms on behalf of clients according to customs regulations, laws, and procedures.
• Arrange for payment of duties, taxes, storage, and transportation of imported goods and bonds to cover duty goods.
• Quote duty and tax rates on commodities for clients and update client profiles with proper HS codes, tariff treatments, change of address, and vendor information.
• Ensure entries are processed in a timely manner to avoid storage and delays to customers.
• Closing of entries within required time to avoid penalties.
• Answer customer queries about the status of shipments.
• Communicate with agents on customs issues to resolve problems with shipments.
• Support duty drawback processes and Canadian Duty Deferral program compliance.
• When necessary, go to Canada Customs Office and obtain a release of shipment.
• Surrender Bill of Lading: send original bills of lading to steamship lines to obtain a release of freight.
• Rating and clearing of HVS and LVS shipments.
• Sub Agency entries (Billing, faxing, deliveries, payables, pick-up of advice notes, customs clearances).
• Maintain and update client profile with proper H.S codes, Tariff Treatments, change of address, vendor information.
• Communicate with agents on customs issues to resolve problems with shipments.
• Due to the requirement of the role to periodically travel to and from the airport, the role requires the incumbent to have their own transportation vehicle.
• Participates in the rotational After-Hours Program in Customs.
• Additional hours may be required during peak periods to meet business needs.
• Perform other duties as assigned.

What skills & experience you will bring to us

• 1 - 2 years of experience in a Customs support role
• Certified Customs Specialist (CCS) a strong asset
• Strong knowledge of global supply chain and logistics process
• Exceptional written and oral communication skills with a focus on relationship building
• Mathematical and Financial Skills: Ability to work with numbers, spreadsheets, financial documents, and data entry software
• Strong attention to detail required for documentation and daily duties
• Strong interpersonal skills with the ability to thrive in a high pace environment
• Refined problem-solving and negotiating skills
• Proficiency in MS Office, with intermediate Excel skills preferred
• Ability to provide after hours, weekends, and statutory holiday support as needed

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.