Account Director

Join our Mosaic Canada Team as an Account Director!

At Mosaic, we’re on a mission to redefine the way consumers experience brands, whether at an event, activation, in the store or online. And we believe humanity is the starting point for every answer, every brief, every idea or design expression.

We're looking for a passionate and bilingual Account Director to join our Integrated Commerce Marketing team. This full-time position is based in Montreal (with some travel to clients in the area), and you'll also be able to visit our Toronto Liberty Village office a few times a year.

ROLE: Account Director

TEAM: Integrated Marketing

LOCATION: Montreal (Remote with occasional travel)

Role Overview

As our Account Director, you'll be a strategic lead on your clients and brands, acting as a trusted partner to our clients. You’ll address client needs, immerse yourself in their brands, and make strategic and tactical recommendations to help the client's business thrive. Account Directors put the framework in place to drive results for campaigns – from briefing copywriters and designers, managing budgets and timing to optimize each program and ensure smooth production roll out and executional excellence.

You'll lead with confidence, overseeing a collaborative, cross-functional team while mentoring them to reach their full potential. We’re looking for someone who’s not only strong at building client relationships but also a hands-on leader who can lead and help execute initiatives, juggle priorities, manage budgets and ensure smooth campaign execution. Your role will be pivotal in guiding clients through the complexities of integrated marketing and delivering breakthrough ideas and strong design articulations. You’ll shape the work, the partnership, and the team, all while driving strategic growth and delivering measurable impact.

In addition, Account Directors are responsible for delivering on and surpassing client expectations, profitability, organic growth and take an active part in new business development. This is an opportunity to step into a pivotal leadership role where you’ll be a trusted advisor, providing strategic counsel across the communications and marketing spectrum. You'll have the autonomy to shape client relationships with our Group Director and deliver impactful results, working with a dynamic and collaborative team.

What You’ll Do

As Account Director, you’ll play a key role in our integrated agency team. Your responsibilities will include:

• Anticipating your clients’ needs by identifying opportunities, mitigating risks and ensuring we're always one step ahead of their needs.
• Acting as a champion for your clients within Mosaic, ensuring their business goals are understood and aligning them with Mosaic’s expertise, insights, and best practices.
• Leading and inspiring integrated teams, both within our agency and within our clients’ inter-agency teams. This includes understanding how to navigate across disciplines like media, measurement, digital, and more.
• Taking ownership of a portfolio of brands, ensuring successful strategy, executing with excellence, and results for each project.
• Collaborating across departments to elevate ideas and ensure projects are executed with expertise
• Being the go-to expert for both your internal team and your clients, guiding everyone toward success.
• Overseeing financial targets, budgets, forecasts, and account operations with confidence, while proactively managing challenges
• Staying ahead of industry trends to bring fresh, innovative perspectives to your clients.

What You’ll Bring

We’re on the lookout for someone who has:

• 7+ years of agency experience, within a Shopper, Commerce or an Integrated Marketing agency setting.
• A strategic mindset and a strong track record of success as an Account lead
• Exceptional relationship-building skills, especially within a collaborative environment
• Persuasive and confident approach to creative and strategic mandates
• Strong written and oral communication skills in both English and French
• Effective team management capabilities and exceptional team leadership skills – you’ll inspire and motivate teams across various disciplines (creative, media, design, etc.).
• The ability to identify opportunities, build client trust and drive growth

What You’ll Need to Thrive

• A warm, people-first attitude: you are a kind, patient leader who knows how to build strong relationships.
• A detail-oriented mindset, particularly when it comes to budgets and timelines.
• A results-driven approach: you’re not just about meeting expectations; you’re about exceeding them.
• Strong project management skills – you know how to prioritize and deliver on time, every time.
• The ability to work independently while being a key player in a larger team dynamic.
• Financial acumen – you’ll need to manage budgets and keep things running smoothly.

Mosaic is committed to diversity and inclusion is fundamental, and we believe that a diverse workforce strengthens our team. At our core is a vibrant team culture that fosters a supportive and passionate environment where collaboration thrives