Community Manager

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across the organization. Take a look.

www.libro.ca/careers

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop high-quality candidates like you who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

Libro invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused on finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.

What Opportunity Awaits?

As we continue to grow, Libro is on a mission to find a passionately accountable full-time Community Manager supporting our Waterloo Region.

The Community Manager is accountable for all aspects of personal banking, wealth, and core service delivery within a location of Libro Credit Union as well as being an active member of the Regional Leadership Team. In collaboration with both the regional leadership group and the location team they build and execute clear and actionable business plans. These business plans guide community and business development activities in pursuit of location, regional, and corporate goals.

Community Managers coach staff to achieve their potential, and monitor location sales activities, growth, expenses, and revenue. Through inspiring and motivating the team to achieve goals and targets, the Community Manager ensures Owner service and Staff experience is exceptional.

The Community Manager displays leadership within the community. They encourage local community involvement of the team, in alignment with Libro’s pillars.

The Successful Candidate Will

• Manage the branch at an acceptable audit level while reviewing and implementing identified business process improvement recommendations.
• Support the team in making smart risk decisions that protect our Owners and Libro.
• Demonstrate a commitment to innovation and continuous improvement mindset.
• Support all staff within the location to have a well-developed Individual Sales Plan. Actively coach to the activity and effectiveness of activity within the plans to ensure high levels of accountability.
• Conduct regular observations of Owner/Staff coaching interactions; provide feedback and role model strong sales and service skills to help build staff success.
• Promote strong cross-segment cooperation to generate referrals, collaboration, and build full-service relationships.
• Create and foster an environment that encourages personal responsibility and provides staff appropriate autonomy to make decisions and resolve problems.
• Responsible for the onboarding and ongoing training and development of direct reports by following established onboarding plans to ensure they are fully competent in their roles.
• Work cooperatively with regional and location teams to build and implement a business development plan focused on proactive activity, local initiatives resulting in deeper relationships and growth.
• Motivates and guides a proactive team to network within Libro’s target market and create connections that will build Ownership and wallet share.
• Builds reciprocal and mutually beneficial relationships with community partners and centres of influence.
  
  

Could this be you? Are you ready to join an exciting team at Libro?

• Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
• Do you display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset?
• Do you hold a post-secondary degree or diploma with 4-6 years’ experience within financial services or sales leadership?
• Have you demonstrated direct leadership experience; project leadership, mentoring/coaching, initiative, and leading others?
• Do you have the ability to contribute effectively to the development of a regional business plan and align teams through execution around the articulated priorities to create action plans and drive accountability?
  
  

Some of the ways we show Libro is an outstanding employer:

• Competitive salaries.
• Comprehensive benefit package, with all premiums paid for by Libro!
• Generous vacation time.
• Comprehensive and proactive employee wellness programs.
• Staff accounts and staff rates on products and services.
• Staff appreciation programs and awards. Career development opportunities.
• A number of other great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals…just for being part of our great team! 
  
  

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good.

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at [email protected] any time during the recruitment process to let us know what supports you may need to be successful.