IT Support Technician I

Summary

The IT Support Technician I will provide first-line technical support, assist with office administration, and manage IT equipment logistics. Responsibilities include troubleshooting hardware/software, maintaining IT assets, and ensuring smooth operations. The role follows established procedures with normal supervision but requires problem-solving, attention to detail, and multitasking. Familiarity with Avetta corporate wide applications is preferred, with opportunities to improve processes and enhance IT efficiency.

Essential Duties And Responsibilities

• Provide first-level technical support for hardware, software, and network issues ensuring all new hires have fully operational hardware from day one.
• Set up and configure desktops, laptops, and mobile devices.
• Install and update software applications.
• Maintain accurate asset (Hardware/Software) inventory and assist with ordering equipment.
• Assist with onboarding by setting up workstations and accounts.
• Coordinate with building security for existing/new hire employee access badges.
• Support basic printer, copier, and scanner troubleshooting.
• Maintain and update IT documentation.
• Manage meeting room equipment, setup, and troubleshooting. Support scheduling.
• Receive, inspect, and log incoming IT equipment and office supplies as needed.
• Prepare and package outgoing shipments with proper labeling and tracking, coordinating with shipping carriers for pickups and deliveries.
• Maintain an organized inventory of IT and office equipment.
• Coordinate with vendors for office equipment repairs.
• Troubleshoot and escalate complex IT issues.
  
  

Ideal Experience

• 0-3 years of experience in IT or a related field.
• Basic knowledge of computer hardware, software, and networking.
• Strong troubleshooting, organizational, and problem-solving skills.
  
  

Preferred Qualifications

• Ability to handle shipping tasks, including lifting moderate-weight packages.
• Excellent communication and customer service skills.
• Experience with Windows, Mac, and Microsoft 365 is a plus.
• Certifications (preferred): CompTIA A+, Network+, Security+, Cloud+, Okta, Talkdesk, Microsoft, HDI.
  
  

Ideal Education & Training

• Certifications (preferred) in one or more of the following: CompTIA A+, Network +, Security +, Cloud +, Okta, Talkdesk, Microsoft, HDI
• 0-3 years of experience working in information technology
• Experience taking ownership of a given responsibility, improving it, and reporting on it.