Accounts Receivable Supervisor

Job Description

Role Purpose

The AR Supervisor will oversee the day-to-day operations of the accounts receivable team to ensure timely and accurate collection of outstanding invoices and ensuring customer accounts are in good standing. The role is responsible for driving collections performance, including meeting targets such as collections efficiency, unapplied cash reduction, dispute resolution and credit limit compliance. The AR Supervisor will mentor and guide the AR team, ensure alignment with departmental goals, and collaborate with internal teams to streamline processes and resolve issues effectively.

About The Role

• Oversee and manage the day-to-day accounts receivable activities across DP World Canada entities, ensuring timely and accurate application of customer payments and collections.
• Post all daily cash applications to ensure payments are processed accurately.
• Supervise the AR team, providing guidance, support, and training to ensure adherence to company policies and procedures for credit and collections activities.
• Hire, coach, and train billing and AR staff, including acting as an escalation point for billing, credit, collections, and cash application inquiries and issues.
• Proactively monitor and investigate aging reports and work closely with the team to resolve any overdue payments, including handling escalated collection issues.
• Ensure the timely reconciliation of customer accounts, ensuring all payments are correctly applied, and discrepancies are investigated and resolved.
• Collaborate with the Billing Supervisor to ensure alignment between billing and accounts receivable functions, including resolving any discrepancies or issues that may arise.
• Review and assess customer credit limits, ensuring proper risk management practices are in place, and update credit approvals as necessary.
• Address customer inquiries related to collections, payment terms, and account status, ensuring timely and professional resolutions.
• Track and analyze collections performance metrics, including Days Sales Outstanding (DSO), unapplied cash, and dispute resolution time. Regularly report on team performance and provide recommendations for improvement.
• Publish AR performance metrics to leadership on a regular basis, providing insights into the team's progress and areas for improvement.
• Manage both external and internal auditors by providing necessary information and reports required for AR audits and reviews.
• Recommend and drive continuous improvement in AR processes, identifying opportunities to streamline collections and payment application procedures.
• Develop and maintain comprehensive training materials and operational procedures for the AR function to ensure the team is equipped with the necessary resources and support.
• Foster a culture of teamwork, accountability, and high performance within the AR team, providing coaching and performance feedback.
• Perform other duties as assigned by management to ensure the smooth and efficient operation of the AR function.
  
  

About You

• Bachelor’s degree in Finance, Accounting, or a related field.
• 5 years of experience and solid understanding in accounts receivable , collections or credit Management , including at least 1-2 years in a Supervisory role.
• Experience in managing and developing teams, including providing training and handling escalations.
• Proven track record of driving improvements in collections performance and team productivity.
• Strong analytical skills and ability to work with financial metrics (e.g., DSO, AR turnover, unapplied cash, collections efficiency).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel. Familiarity with Oracle Fusion is a plus.
• Previous Canadian work experience or experience working directly with Canadian industries.
  
  

About The Team

With a global reputation built on nearly a century of experience, DP World Canada also provides stevedoring services at ports and terminals throughout British Columbia. Our world-renowned professionals provide safe, innovative, and unsurpassed cargo handling trusted by top manufacturers around the world. We handle a wide range of cargoes such as breakbulk, yachts, roll-on roll-off and forest products. We are your global leader in container handling services.

Our corporate head office houses our Shared Services team and is ideally located in the Metrotown Office Complex which features convenient accessibility from Downtown Vancouver and all surrounding communities. The office complex directly connects to BC’s largest shopping center, provides access to the SkyTrain and is a quick stroll to Central Park.

Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.