Bilingual Customer Service Representative

As Frontier Dental Supply, Inc. continues to grow, we are searching for a Bilingual (French) Customer Service Representative who is passionate about delivering exceptional customer service. We are looking for positive and high energy individual who can handle a fast-paced environment and love to be part of a growing business that is building a world class service team.

The hours we are hiring for are as follows:

• Monday - Friday 12:00pm – 8:00pm

The key responsibilities and how you will make an impact:

• Provide exceptional positive customer experience by handling multiple inbound customer channels, including phone, email inquiries, and live chat.
• Proactively address and respond to customer questions and concerns professionally and accurately.
• Collaborate effectively with all departments to understand processes and execute them with proficiency.
• Perform various tasks to support our sales team’s efforts, such as processing order payments or making invoice adjustments as needed.
• Adopt a learning mindset to continually improve your dental industry knowledge to better support customers.
• Navigate both Canadian and US business operations, working with various SKUs in an e-commerce or B2B environment.

You are our ideal candidate if you have:

• Previous experience in customer, handling multiple inbound channels.
• Excellent verbal and written communication skills.
• Enthusiastic and confident with a friendly and polite demeanor.
• Ability to use sound judgement and make well-informed decisions while interacting with customers to ensure best possible experience.
• Outstanding time management skills.
• Demonstrated ability to effectively address customer concerns and diffuse “hot” situations.
• A proactive self-starter with a strong desire to learn and contribute to various administrative projects and tasks.
• Experience in the dental industry is an asset.
• Proficiency in French is required.

Why join us? (Brace yourself…)

• We offer competitive compensation.
• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)
• 15 Vacation Days to start and scale to 20 Vacation Days.
• Paid Religious Holidays.
• Paid Volunteer Days.
• Real career growth opportunities.
• Flexibility to help you balance work and life.
• Supportive leadership team and Culture Committee that works to maintain a positive culture.
• Competitive yet collaborative work environment.
• Fully stocked snacks, team BBQs and other company paid meals (we love to eat!)