Emergency Communications Officer
City of Grande Prairie
Date: 1 day ago
City: Grande Prairie, AB
Contract type: Part time
The City of Grande Prairie is a vibrant, growing community in Alberta's beautiful Peace Country region. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.
The City of Grande Prairie is seeking experienced Emergency Communications Officers with a strong background in police call evaluation and dispatch. GP911 will play an integral role in the establishment and operations of the Grande Prairie Police Service. GP911 presently serves as the primary PSAP and fire dispatch services and is expanding to police call evaluation and dispatch services.
Position Responsibilities
The Emergency Communications Officer (ECO) evaluates requests and determines immediate needs in emergency and non-emergency situations. ECOs obtain, verify, and distribute information, dispatch appropriate services, and maintain communications with responders.
You will receive, evaluate, and prioritize emergency and non-emergency calls, operate multiple communication systems, including two-way radios, Computer-Aided Dispatch (CAD) systems, and other relevant technologies. You will dispatch personnel and units from appropriate services and provide communications, liaison services, operational support, and inter-agency coordination. You will give the callers appropriate pre-arrival and post-dispatch Instructions. You will analyze events, assess risks, and adapt to high-pressure situations with shifting priorities. You will maintain documentation and provide continuous updates on events.
You will actively participate in the Continuous Quality Improvement (CQI) program and ensure compliance with Alberta 911 Standards and department policies and procedures. You will actively participate in competency-based dispatch maintenance and progression training, provide operational support, and perform other duties as assigned.
Qualifications
3+ years Police Dispatch and/or call evaluation (Preferred)
High School Diploma or equivalent
Blended Intermediate First Aid CPR Level C & AED
Successful completion of aptitude assessments and GP911 Training Evaluation
Hours
The standard workweek consists of an average of 42 hours, with the specific schedule determined by the immediate supervisor. You will be required to complete shiftwork, including days, evenings, weekends, and holidays, as this is a 24/7 operation.
Compensation
Salary ranges from $37.72 - $50.29 per hour
Benefits
Relocation incentives may be considered for this position.
Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)
LAPP Pension and supplementary pension for IAFF employees.
Diversity & Inclusion
The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.
Selection Process
The first review of applications will occur on May 15, and will continue a two-week interval until suitable candidates are found. If you’re interested in this position, we encourage you to apply early. We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.
To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume. The hiring committee will review and screen the online applications. Short-listed candidates will be contacted to participate in the hiring process.
Our Hiring process includes an Aptitude test, HR Interview, shift observation, medical clearance, including vision and hearing requirements, psychological assessment, reference checks, and an Enhanced Security Clearance.
Note: After submitting your application and uploading your resume, you should expect an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.
To efficiently manage the high volume of applications we receive for each job posting, we cannot address job-specific inquiries before the interview stage. However, we will gladly answer any questions if you progress to the interview stage.
The City of Grande Prairie is seeking experienced Emergency Communications Officers with a strong background in police call evaluation and dispatch. GP911 will play an integral role in the establishment and operations of the Grande Prairie Police Service. GP911 presently serves as the primary PSAP and fire dispatch services and is expanding to police call evaluation and dispatch services.
Position Responsibilities
The Emergency Communications Officer (ECO) evaluates requests and determines immediate needs in emergency and non-emergency situations. ECOs obtain, verify, and distribute information, dispatch appropriate services, and maintain communications with responders.
You will receive, evaluate, and prioritize emergency and non-emergency calls, operate multiple communication systems, including two-way radios, Computer-Aided Dispatch (CAD) systems, and other relevant technologies. You will dispatch personnel and units from appropriate services and provide communications, liaison services, operational support, and inter-agency coordination. You will give the callers appropriate pre-arrival and post-dispatch Instructions. You will analyze events, assess risks, and adapt to high-pressure situations with shifting priorities. You will maintain documentation and provide continuous updates on events.
You will actively participate in the Continuous Quality Improvement (CQI) program and ensure compliance with Alberta 911 Standards and department policies and procedures. You will actively participate in competency-based dispatch maintenance and progression training, provide operational support, and perform other duties as assigned.
Qualifications
3+ years Police Dispatch and/or call evaluation (Preferred)
High School Diploma or equivalent
Blended Intermediate First Aid CPR Level C & AED
Successful completion of aptitude assessments and GP911 Training Evaluation
Hours
The standard workweek consists of an average of 42 hours, with the specific schedule determined by the immediate supervisor. You will be required to complete shiftwork, including days, evenings, weekends, and holidays, as this is a 24/7 operation.
Compensation
Salary ranges from $37.72 - $50.29 per hour
Benefits
Relocation incentives may be considered for this position.
Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)
LAPP Pension and supplementary pension for IAFF employees.
Diversity & Inclusion
The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.
Selection Process
The first review of applications will occur on May 15, and will continue a two-week interval until suitable candidates are found. If you’re interested in this position, we encourage you to apply early. We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.
To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume. The hiring committee will review and screen the online applications. Short-listed candidates will be contacted to participate in the hiring process.
Our Hiring process includes an Aptitude test, HR Interview, shift observation, medical clearance, including vision and hearing requirements, psychological assessment, reference checks, and an Enhanced Security Clearance.
Note: After submitting your application and uploading your resume, you should expect an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.
To efficiently manage the high volume of applications we receive for each job posting, we cannot address job-specific inquiries before the interview stage. However, we will gladly answer any questions if you progress to the interview stage.
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