Quality Analyst

Job Description

***Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to the Woodstock location on a full-time basis.***

What You'll Do (Responsibilities):

The Quality Analyst will be responsible for Daily PDC Dealer Liaison Feedback and act as the Feedforward contact to serviced dealerships. This will include the following duties:

• Proactively communicate Quality-related information and processes to serviced dealers
• Communicate dealer concerns and issues related to locating Missing Freight, Carrier / delivery issues to contacts at Carriers and to Logistics
• Investigate and respond to Service Parts Assistance Center (SPAC) inquiries and dealer-related issues
• Communicate any held lines/orders to serviced dealerships.
  
  
  

Process and troubleshoot customer raised issues associated with the Quality metrics

• Respond to email and phone concerns and inquiries directed to the PDC from dealerships.
• Investigate and categorize claims according to claims processing STS/TIS.
  
  
  

Returns Desk:

• Revise and process returns according to STS/TIS
• Key special return requests for customers (as required for recalls, special returns and District Manager requests
• Follow up on material return requests from GM Dealers, AC Delco Distributors and District Managers (emails and phone calls). For example, missing return credits or missing return paperwork
• Weekly audit of return paperwork that is received from Cross Dock. Ensure that all lines have been updated properly and make corrections as required. Any corrections are maintained on a monthly spreadsheet and sent to Oshawa for processing.
• Process paperwork (GMP61) for parts that have been returned to dealers if not in satisfactory condition.
• Ensure that field disposal paperwork received from customers is completed properly with adjustments and the proper signatures.
• Complete requests for Sheet Metal Authorizations for GM Dealers.
• Maintain yearly files and ensure that proper retention of material return paperwork is followed.
• Provide back-up to the Courtesy Desk as required.
• Provide support to our Inventory Control Group by working reports as required ( auto TC252, TC253 report, scanned returns reject report, back order reject report)
  
  
  

Qualifications

Additional Job Description

• Must be able to work days with flexibility to help support afternoons if needed.
• 1 - 2 years relevant work experience
• Post Secondary Education required.
• Word, Excel, PowerPoint experience
• Ability to manage multiple projects simultaneously
• Strong writing and presentation skills
• Strong interpersonal skills and ability to build relationships
• Work cross-functionally and collaborate
  
  
  

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE

Benefits:

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• GM Vehicle Purchase Plan for you, your family, and friends.
  
  
  

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.