Case Worker I - U

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Program Operations:

• Complete intake and admissions forms.
• Facilitates client admissions in a courteous, non-judgmental, and expeditious manner
• Develop Resident Personal Development Plan/Resident Action Plan
• Support residents in living independently and maintaining their living unit
• Case management (Case notes)
• Utilize resident data base, document as outlined by policy
• Attend case conferences and staff meetings
• Immediately reporting critical incidents to the on-call supervisor or the House Coordinator
• Program development and delivery
• Providing consistent routine care according to policy and procedure manual and promptly identifying potential problems and inconsistencies to the coordinator
• Plans, prioritizes, and helps co-ordinate the client care delivery at the commencement of each shift
• Meeting with residents as assigned and required by program
• Reading Clients files, logs and other documents as required by policy
• Assist in community placement of residents to accomplish their PDP/RAP
• Referrals and Advocacy on behalf of residents
• Signing Guests in and out
• Facilitate outside agencies delivering in house programming
• Communicates and interacts appropriately with clients, demonstrating a non-judgmental approach, sensitivity, empathy, understanding, support, and respect for the worth and dignity of the individual.
• Participates in facilitating lectures/workshops within SA or the community as required
• Ensuring Resident Personal Development plans are followed and modified when needed
• Facilitate resident house meetings/programs
  
  

Health, Safety & Security

• Understands and adheres to legal requirements
• Assuring security of facility through locking appropriate doors and monitoring clients coming and going. This includes monitoring security cameras
• Maintains current understanding of SA Bailey House policies and procedures
• Understands and can implement emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.
• Maintains and uses supplies prudently
• Completes unusual occurrence and incident documentation as required
• Identifies and reports any unsafe conditions promptly to The Salvation Army NWT Resource Centre Occupational Health & Safety Committee
• Knows the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc.
• Performs resident, guest, hall, and stairwell checks for security and maintenance of building
• Performs unit searches at the direction of the House Coordinator
  
  

Program Administration

• Assists with orientation of new staff
• Maintaining accurate client records
• Relays pertinent information related to client concerns, staff performance issues, operational issues, community issues, etc. promptly to appropriate personnel
• Maintains healthy working relationships with other NWT Resource Centre staff, allied professionals, and other referral parties
• Follows formal lines of communication as identified by Bailey House organizational structure
• Attending all scheduled staff meetings and case conferences
• Provides assistance to other units within the NWT Resource Centre as required where skills permit and where operationally feasible.
• Performs routine phone duties to expedite client admissions and general reception in accordance with Bailey House protocols, practices, and procedures.
  
  

Maintains current knowledge in the field of addictions and associated behaviours

• Attends available training/in-service presentations/courses
• Utilizes resources at the NWT Resource Centre as well as other community resources
• Contributes to development of and participates in Continuous Quality Assurance Program
• Reads addiction related articles assigned
• Maintain a current knowledge of issues related to homelessness, mental health and transitional services for Corrections and Justice Services
  
  

Critical Relationship Management

Internal / External relationships:

• Directly reports to the Bailey House Supervisor
• There is constant contact with clients to provide for their needs and assess their situations.
• There is daily contact with employees from other departments to pass on relevant information and radio checks.
• There is daily contact with the Bailey House Supervisor
• There is also occasional contact with other agencies for referral or support services
• Emergency Services may occasionally need to be called.
  
  

Working Conditions

The work environment can be stressful:

• clients may be angry and/or aggressive
• clients with drug and alcohol problems
• stressful and busy (need good self-care skills)
• will involve shift work and flexible work hours
  
  

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Post-Secondary Diploma or Degree with focus on social work or counselling
• One to three years’ experience in social services field
• Other post-secondary education will be considered
• Addictions Certification is an asset
• Ability to work within a team environment
• Computer literacy
• First Aid
• Verbal Judo and/or NVCI
• Suicide Intervention
• Mental Health First Aid
• Clear Criminal Record Check
  
  

*It is critical that all staff practice a lifestyle free from alcohol and illegal drugs while at work. *

Note: Alternative combinations of education and experience may be considered.

Skills And Capabilities

• Ability to work within the mandate of and embrace the mission of The Salvation Army
• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment.
• Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication, and other behavioural issues.
• Effective assessment, observation, and recording skills.
• Ability to work within a teamwork structure though will be required to work alone.
• Effective interviewing and group facilitation skills.
• Understanding and skilled in working with: Aboriginal and Inuit Cultures: Addictions: Mental Health, Correctional Services and other social issues
• Personable and friendly with high needs clients
• Conflict Resolution and de-escalation techniques
• Effective time management and organizational skills
• Effective communication in English both written and oral
• Ability to write comprehensive case notes
• Knowledge of community supports
• Vision for integration between social and spiritual ministries of The Salvation Army
• Computers skills are essential – MS Office and ability to learn other software applications
  
  

The Successful Incumbent Will Be Required To Complete/provide

• Valid Vulnerable Sector Screening
• Valid First Aid certificate
• WHMIS
• The Salvation Army on-line certification for abuse prevention
• Clear internal abuse registry check
• Participate in mandatory yearly training
  
  

AUTHORITY

What decisions and recommendations are required to be made in the job?

• The employee will be required to assess the suitability for residents and guests entering the facility.
• The employee will be required to assess potentially difficult situations to determine the need for additional assistance.
• The incumbent will be required to develop, implement, and follow-up on resident’s personal development plans
  
  

To whom (by Job Title) are recommendations made?

• House Supervisor, or on-call person or, if situation warrants, the RCMP.
  
  

What is the impact or effect of the decision or recommendation?

• This decision will determine whether a client is admitted for service, referred to another service provider, or declined service.
• These decisions will provide assurances of safety and security for staff and clients.
• These decisions will have significant impact on the transition of our residents.
  
  

How is the work assigned?

• Work is assigned primarily through agreed upon responsibility lists, but also through verbal or e-mail communication
  
  

What latitude does the incumbent have to achieve objectives?

• There is not much latitude exercised in achieving objectives. Adherence to the established policies and procedures is imperative.
  
  

What constraints are placed on the incumbent in terms of regulations, procedures, policy, past practices, etc.?

• The Caseworker will be required to follow the directives of the Bailey House Coordinator and adhere to the established policies and procedures.
• Code of conduct & code of ethics are paramount, as well as accepted standards as recommended by government funding bodies
  
  

EQUIPMENT

What equipment used and what is done with it?

• Security System: Monitoring facility and residents
• Computer, Bailey House Database, MS Office (MS Word, MS Excel, MS Outlook): Record keeping, case notes, identification kits, incident reports, e-mail, general clerical tasks
• Printers (Various), Telephone, Photocopier and Fax machine: Printing forms, applications, intakes, PDPs, program information, identification documents, resumes, letters etc.
• Radios: Radio checks with other departments
  
  

Compensation

The target hiring range for this position is $28.05 to $29.14 with a maximum of $30.22.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.