Customer Coordinator

This position will report to the Sales & Retention Manager. The Customer Coordinator will work in coordination with the Account Managers to help strategically and proactively manage the customer’s needs. The over-arching goal is growth and retention of our medium to large customer base through exceptional customer experience, strategic solutions and professional account management. The Customer Coordinator will be aligned by region to the Account Manager to help gain expertise with the region and specific client base

Role Specifics

• Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time;
• Work closely with Operations and other functions to help ensure a great customer experience and maximize the efficiencies / margins.
• Assist Account Managers in the preparation of medium to large Quotes
• Assist managing of Contract renewals, updates and other changes.
• Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed.
• New Account creation for all types of customers.
• Assist Account Managers while on the road with customers and administrative tasks.
• Help increase selling time of Account Managers
• Improve share of wallet and margins through developing better relationships with existing customers.
• Other duties as required.
  
  

Minimum Qualifications And Relevant Experience Required

• Excellent organization and time management skills
• Strong oral and written communication skills;
• Ability to work independently and in a team environment.
• Proficient with MS Office (Excel, Word, Outlook, Power Point).
• Highspot experience would be an asset.
• Strong Customer Service Skills
• Must be able to work under pressure and meet timelines.
• Problem solving experience
  
  

Assets to this role

• Good understanding of all GFL Services and customer needs
• Identifying Cost Savings Initiatives
• Has a good understanding of the geographical region.
• Project Management understanding
• Strong ability to link customer experience to growth and retention of profitable business.
• Identify customer needs and translate into profitable business opportunities.
  
  

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]