Fraud & Loss Prevention Manager

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type


Regular

Job Description


POSITION SUMMARY:

The telecommunications market is undergoing a transformation and Cogeco is forging ahead with our plan to enter the mobile services market. We are looking for a Loss Prevention Specialist to help develop our wireless roadmap and join a team made of creative innovators and visionaries in start-up mode to support both in Canada & the United States.

Key Responsibilities

• Develop and implement fraud prevention strategies to address risks such as subscription fraud, SIM swap fraud, account takeovers, and payment fraud, ensuring robust fraud management across the organization.
• Oversee real-time fraud monitoring systems, ensuring timely detection and mitigation of fraudulent activities, and continuously refining fraud controls in collaboration with internal audit and other teams.
• Analyze fraud patterns and emerging threats, driving continuous improvement of fraud controls by leveraging industry trends and cross-functional collaboration (technical, finance, privacy, infosec, and sales operations).
• Partner with law enforcement and external fraud networks to share intelligence, strengthen defenses, and ensure compliance with regulatory requirements and company policies related to fraud risk management.
• Evaluate and implement fraud detection tools (AI-driven analytics and automation solutions), enhancing fraud investigation workflows for increased efficiency and effectiveness.
• Drive fraud reporting and dashboarding to provide executive leadership with timely, actionable insights on fraud performance and trends.
• Collaborate with internal and external development teams to integrate fraud prevention solutions and design systems tailored to the unique needs of wireless services.
• Foster a proactive fraud management culture, providing training, conducting regular audits, and keeping internal stakeholders informed about new features, updates, and best practices.
  
  

ACADEMIC TRAINING

• Bachelor’s degree in Finance, Business, Risk Management, Computer Science, or related field.
  
  

Work Experience

• 7-10 years of experience in fraud management within the wireless or telecom industry, with expertise in fraud detection systems, machine learning models, and risk mitigation strategies.
• Proven leadership in managing fraud investigation teams and high-impact fraud cases, with strong analytical, problem-solving, and decision-making skills.
• Industry certifications (e.g., CFE, CFCS), experience with fraud management platforms (e.g., Actimize, ThreatMetrix), and knowledge of telecom regulatory compliance related to fraud prevention.
  
  

SPECIFIC COMPETENCIES

• Bilingualism (English/French) is an asset, with the ability to work closely with internal and external resources across North America in various settings (warehouses, remote, office).
• Strong communication, collaboration, and problem-solving skills, with the ability to convey technical concepts to non-technical stakeholders and collaborate with cross-functional teams and external vendors.
• Analytical mindset with the ability to identify trends, drive improvements, and stay informed on industry trends, emerging technologies, and the evolving retail/channel management landscape; familiarity with CRM, ERP systems, and business applications.
  
  

Location :

Burlington, ON

Company


Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]