Scrum Master

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

Perks

• Work-life balance with flexible working hours of 7 hours per day, Monday to Friday (i.e., 35 hours per week).
• Paid vacation starts at 3 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; these benefit premiums are 100% paid by PBC.
• Company pension contributions after 1 year of service.
• Education allowance up to $1,000 per calendar year.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
  
  

About The Position

• We are searching for 1 Scrum Master to join our Delivery Services team.
• This position is unionized and part of the CUPE 1816 Bargaining Unit. This position is paid at hourly rates and receives wage increases in accordance with the Collective Agreement. The wage for this position is: $7,642-$8,797 per month.
  
  

Job Summary

Under the broad managerial direction of the Director, Delivery Services, the Scrum Master coordinates the work of multiple cross-functional teams working within the Scaled Agile Framework methodology to ensure the effective execution and delivery of program, product, and service objectives. Represents assigned multi-functional teams in Scrum meetings and facilitates the smooth flow of information to address dependencies, risks and impediments affecting optimal team delivery. Through continuous learning initiatives, maintains up-to-date knowledge of industry Agile Scrum Master principles, practices, PBC strategic objectives and branding, policies, procedures protocols and organizational structure.

Job Duties

Agile Team Facilitation

• Within the vision, roadmap, and workflow established by the Director, Delivery Services, coordinates the work of multiple cross-functional teams working within the Agile methodology through adherence to the standardized procedures and tools to ensure the effective execution and delivery of program, product, and service objectives by:
• providing coaching to team members and reinforcing team agreements on the application of Scale Agile core values, built in quality, transparency and program execution, the adoption of agile principles, the implementation of agile practices such as estimating, and the interpretation of such terms as Definition of Done (DoD) within the context of each increment and iteration.
• resolving interpersonal conflicts and actively pursuing options for individual team member growth and development; escalates continuing performance challenges to IaTS management for follow up action.
• encouraging continuous improvement in team approaches to quality, predictability, workflow, and speed of delivery.
• tracking, and reporting on team performance related to quality, predictability, delivery times, and achievement of business objectives. Provides regular updates to the Director, Delivery Services on team performance metrics. Participates in active discussion and debriefs with Director, Delivery Services throughout all increments to facilitate the team’s objectives and to incorporate Director, Delivery Services feedback, and observations in addressing backlogs. Provides insights and recommendations concerning team capacity to deliver on stakeholder expectations
• consulting with IaTS management at the outset of team initiatives to provide input on the refining and sizing of features and enablers for each program increment based on an assessment of team capacity, and to gain awareness of the product work backlog.
• facilitating and coordinating Agile team planning sessions for each program increment and promoting understanding of the Director, Delivery Services and Business Owner’s business contexts, functional requirements, acceptance criteria, and user stories.
• scheduling and coordinating the execution of daily team huddles to track team progress throughout all stages of delivery, promoting team commitment towards achieving goals and communicating organizational and technical procedure changes impacting the program, product or service undergoing enhancement or development.
• identifying specific roadblocks encountered by the team and facilitating group discussion and team plans concerning their removal.
• applying collaborative tools and techniques, such as storyboarding and Kanban boards, to visualize progress of the work, creating the conditions for effective group dialogue, and involving all team members and dependent teams in pooling their expertise to achieve immediate goals.
• coordinating preparation for and execution of internal and external presentations made by team members such as System Demos, Inspect and Adapt workshops, and other related Agile ceremonies.
• introducing tools to enhance team collaboration such as rules of Scrum, Work in Progress (WIP) limits from Kanban, and other process rules for consideration and adoption by the team.
• monitoring status of work and escalating situations with impacts external to team operation such as priorities, timing, and resources to IaTS management and stakeholders for resolution.
• facilitating formal team retrospectives at the conclusion of iterations to identify what went well in the execution of iteration activities, the barriers encountered in activities and processes, how best to overcome challenges and generally improve team performance going forward.
  
  

Cross-Organizational Coordination With Other Agile Teams

• Represents each of the assigned multifunctional teams in meetings, facilitates the smooth flow of information between teams, and ensures key information affecting each iteration is communicated to all participants where interdependencies exist.
  
  

General Team and Department Support

• Through continuous learning initiatives, maintains up-to-date knowledge of industry Agile Scrum Master principles, practices, PBC strategic objectives and branding, policies, procedures protocols and organizational structure. Maintains continuing awareness of systems design concepts, tools, security requirements, operating systems, end-user business products/services specific to PBC’s user environment and general technology trends including those associated with the rapid pace of change through the application of a variety of learning options, online self-service platforms, in-house support, skills assessment and other learning and development tools. Maintains required proficiency levels in industry Scrum Master certification.
• On a relief basis, performs select duties of the Business Systems Analyst position.
• Performs other assigned duties related to the provision of team facilitation or coordination support which do not affect the rating of the job.
  
  

Qualifications

Completion of a 2-year diploma in Information Technology with emphasis on software development and project management within an Agile environment, or equivalent.

Certification in Scaled Agile Framework Scrum Master (14 hours), or equivalent.

Working knowledge of design thinking, and Agile software delivery.

5 years of related experience including:

• 2 years working within an Agile software delivery team environment; and
• 3 years in progressively senior roles in business and information technology.
• Demonstrated proficiency facilitating teams.
• Demonstrated critical thinking skills gained through the successful application of problem-solving methods such as problem analysis, logic, and judgement.
  
  

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Please apply via our website this week at http://www.pbchbs.com/company/careers/

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of Indigenous identity, race, colour, ancestry, place or origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, physical or mental disability. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.