Brand Ambassador

About Nulo:

Founded in 2010 and headquartered in Austin, Nulo is one of the fastest growing pet specialty brands in America. Nulo was named to Forbes’ “Top 25 Most Innovative Retail Brands in the U.S.” list and is currently focused on expanding our reach both in the U.S. and globally. We are widely recognized as an innovative and disruptive brand, with a super-premium market position that has provided a foundation for product innovation across the channel. Nulo is looking to add ambitious and committed individuals to our team as we embark on our journey to be the top pet specialty brand in the world.

About the role:

We are looking for outgoing pet lovers to interact with customers in PetSmart for up to 20 hours per week. The purpose of this job is to share and highlight the many benefits of Nulo’s premium pet foods and to encourage customers to convert to Nulo products for their dogs and cats. The job title is Nulo Brand Ambassador, and your performance will be measured by the sales results of Nulo within the stores you work. The hours for this role are generally 12-16 hours per week, with four-hour shifts available from Thursday through Sunday. The pay for this position is $25 CAD per hour.

What we’re looking for:

• Excellent interpersonal skills that allow you to effectively communicate and engage with others in a friendly and persuasive manner.
• Empathy and attentiveness in listening to customers' personal pet stories that allows you to ask meaningful questions and shows your genuine care for their experience.
• Goal-oriented mindset and proactive attitude towards professional growth - you actively seek and embrace coaching and continuous development.
• Outgoing and enthusiastic personality that shows you have a genuine interest in connecting with pet parents in a retail environment and learning more about their pets.
  
  

While a sales background is beneficial, it is not a requirement for the position. We are extremely interested in those candidates who stand out with their keen social skills, passion for pets and top-notch work ethic.

What you’ll do:

• Engage with pet parents in meaningful conversations, that demonstrate a genuine love for pets, and establish rapport.
• Proactively involve pet parents by actively listening to their stories and experiences with their pets and showing them genuine interest and empathy.
• Recognize and understand the individual aspects that make each pet parent's bond with their pets unique while paying attention to important details and cues.
• Apply a vast product knowledge to effectively communicate how Nulo products can enhance the special connection between pet parents and their pets.
• Guide and assist pet parents in selecting the most suitable Nulo products for their pet's needs.
• Create lasting impressions by expressing gratitude to pet parents for sharing their stories, dedicating their time and attention, and demonstrating care for their pets.
  
  

These responsibilities emphasize the importance of building connections with pet parents, utilizing active listening and demonstrating product expertise. These actions are crucial for helping customers recognize the benefits of Nulo products for their pets and in turn build our Nulo sales.

What we offer you:

• An important role within a rapidly growing company.
• An incredibly passionate and driven team surrounding you.
• Continuous coaching and development.
• Competitive hourly compensation.
• Monthly sales incentives.
• A pet feeding program.
  
  

Additional role requirements:

• Must love pets and appreciate the importance of premium nutrition.
• Must be 20 years or older.
• Must be available to work Saturdays and/or Sundays.
• Must be able to lift up to 25lbs.
• Must be able to stand/walk a minimum of 4 consecutive hours.
• Must have reliable transportation and be willing to drive to surrounding locations within a 20-mile radius.
• Must have an active e-mail account and daily computer access.
  
  

No AI will be used in this process. This would be a new role within the Nulo Team.

More about Nulo:

Nulo is proud to be an equal opportunity employer and embraces diversity in our workplace. We prohibit discrimination and harassment for employees and applicants of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.