Spa Front Desk Sales Associate

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
  
  

Are you a people person with exceptional customer service, the art of sales, and a passion for wellness? We're looking for a Front Desk Sales Associate who thrives in a very fast-paced environment and takes pride in creating memorable experiences for every guest. Are you excited to work in a positive environment with opportunity for growth, apply now!

About The Role

As the first and last point of contact for our clients, you play a critical role in shaping the spa experience. Your primary focus will be on selling memberships and upgrading services, while ensuring seamless, warm, and professional service at every touchpoint. This is a multifaceted role requiring emotional intelligence, attention to detail, and a high level of organization.

Key Responsibilities

• Greet and check in clients with warmth and professionalism, always using their name and sharing yours
• Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
• Guide clients through service options, upgrades, and current promotions
• Confidently and consistently sell spa memberships and packages, gift cards, and upgrades
• Answer phones, handle bookings, cancellations, and schedule adjustments efficiently to optimize schedule
• Confidently and courteously uphold spa policies in the face of challenges or push back
• Assist clients in high-stress or emotional states with empathy and care
• Manage multiple tasks at once, from answering phones to retail sales
• Maintain a clean, welcoming front desk and lobby area
• Collaborate with all members of the spa team to ensure smooth daily operations
• Outreach to clients who haven't been in recently and sell current promotions
• Follow proper office procedures/file maintenance
• Constantly have an eye out to take initiative to elevate any areas of missed client service opportunities or spa inefficiencies
  
  

What We’re Looking For

• A natural salesperson with proven experience in Sales, who thrives on meeting goals and connecting with people (Fitness or Wellness industry a plus)
• Strong multitasking skills and unwavering ability to stay calm under pressure
• Attention to detail and unwavering follow-through to ensure clients are always looked after
• Self-motivated, mature and reliable
• Excellent verbal and written communication skills
• A passion for wellness and helping people feel their best
• Tech-savvy and comfortable with booking/scheduling software
• Display a positive, energetic team oriented attitude
• Friendly and approachable
• Flexible availability, including evenings and weekends
  
  

Why Join Us?

• Competitive pay structure that includes commissions and incentives on top of hourly wage
• Discounts on products and services
• Flexible Schedule to fit your life; part time and full time hours available
• Group insurance benefits for full time employees
• Professional clean work environment
• Contribute to a place where clients leave feeling better than when they arrived
  
  

Ready to help others relax while you hustle behind the scenes? Apply today with your resume and a brief note about why this role is a perfect fit for you.

We are open 7 days a week, weeknights until 10pm, Saturdays until 6pm, and Sundays until 8pm. Being able to work a variety of shifts is important to the role. We offer a commission on membership sales, and product sales, on top of your hourly wage. Part time and full time hours are available.

Compensation: $17.20 - $19.20 per hour

Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why It Makes a Difference Who You Work For!

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.