Receptionist

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The receptionist performs a variety of reception and clerical duties related to the activities and operations of Ottawa Grace Manor. They are the first point of contact for all visitors and telephone calls.

Accountabilities

Reception Duties

• Greets all visitors, both in person and on the telephone, in an engaged, friendly, helpful manner, answers questions, provides information regarding the facility and directs visitors to appropriate areas.
• Operates telephone switchboard by receiving and transferring phone calls; receives and forwards messages to staff and residents
• Operates pager system
• Answers intercom system for receiving door, front door and other intercom
  
  

Administration Duties

• Typing and clerical support to all departments
• Data entry, photocopying and distributing materials and sends and receives faxes as requested
• Sorts, records and distributes incoming mail and process outgoing mail
• Prepares routine letters, memos, reports and meeting minutes
• Updating residents lists
  
  

Reporting

• Create and maintain list of reports required for health and safety compliance purposes.
• Support external reporting requests as needed.
  
  

Critical Relationship Management

Governance Boards and Councils:

• None
  
  

Internal

• Staff
  
  

External

• Resident’s Families
  
  

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to Business Manager
• Direct reports for this position: None
  
  

Financial And Materials Management

• Entering deposit and donations in Point Click Care
• Managing Trust Petty Cash
  
  

Working Conditions

• This position works seated at a desk in a busy environment
• Computer work
• Telephone work
  
  

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Experience, Qualifications, Certifications, Skills

Education, Qualifications and Certifications:

• Completion of grade 12
  
  

Experience And Knowledge Requirements

• Minimum 2 years’ experience as a receptionist in long term care or similar setting
• Minimum 2 years’ experience of data entry and Microsoft Word, PowerPoint and Excel
  
  

Skills And Capabilities

• Commitment to the care of the elderly
• Exceptional telephone etiquette, verbal and written communication skills
• Ability to deal with all personality types effectively and with empathy
• Attention to detail, problem solving and analytical skills.
• Ability to organize work and meet deadlines
• Ability to manage and prioritize multiple tasks
• Ability to de-escalate situations and focus on problem solving
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a current Level 1 Criminal Record Check
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
  
  

Compensation

The target hiring range for this position is $17.61 to $22.01 with a maximum of $26.41.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.