Base Manager - YXE - Full-Time

Job Purpose

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Based in Stony Rapids here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers' expectations, strives for operational excellence, and has a strong employee culture.

Under the direction of the General Manager, the Base Manager manages and directs all activities related to the management of staff and day-to-day operations of airport terminal(s).

Primary Responsibilities

Base Management

• Ensure consistent and superior customer service through awareness of customer needs, and trends.
• Maintain a positive attitude towards customers and staff within a fast-paced work environment.
• Ensure compliance with and enforcement of policies and procedures as established by the Company, legislation, and related regulations.
• Provide oversight of staff and/or contracted companies with respect to fuel operations and manage operational ordering and balancing of fuel/propane for own base where applicable.
• Communicate regularly with Operational Control personnel and coordinate charter/schedule flights.
• Responsible for management of day-to-day activities based upon established standard operating procedures, legislation, and related regulations.
• Build relationships through training, safety compliance, and customer care through regular staff meetings.
• Act as the base safety officer and participate in regular meetings with the Manager, Safety and Quality Systems.
• Act as a designated safety management system (SMS) investigator.
  
  

Ground Operations

• Ensure flight logs, manifests and weight and balance are finalized and forwarded to appropriate departments in a timely and efficient manner to keep statistical reporting accurate where applicable.
• Ensure equipment used inside and outside including, but not limited to, office and telecommunications, ground power units, safety equipment, baggage carts, and tugs are in safe working order.
• Analyze issues and establish operational priorities; identify gaps and/or changes required to standard operating procedures and internal policies and procedures and communicate to applicable personnel.
  
  

General Responsibilities

• Develop and maintain knowledge of the company's vision, mission, and values.
• Participate in special projects as required.
• Continuously update job knowledge by participating in training and other educational opportunities.
• Protect Company values by keeping information confidential.
• Provide after hours on call coverage during evenings and weekends on a rotational basis as part of the team.
• Determine staff requirements and development by participating in the recruitment, selection, and onboarding of new employees.
• Foster a team-based environment through collaborative working relationships.
• Develop effective team building initiatives.
• Ensure optimal communication with all employees and internal partners.
• Analyze issues and establish operational priorities; identify gaps and/or changes required to standard operating procedures and internal policies and procedures and communicate to applicable personnel.
• Provide feedback in budget preparation and manage operations to ensure the provision of cost-effective services.
• Maintain current knowledge of all Transport Canada rules, regulations and policies.
• Ensure compliance with quality assurance and safety programs to promote an incident and injury free culture.
  
  

Qualifications

Typically, the knowledge and skills required for this position include a high school diploma, with four to five years' progressive supervisory/management experience in an aviation ground services environment. Post-secondary education in business management is an asset.

Skills, Knowledge, And Abilities Include

• Compliance with and understand the following manuals and programs:
• Fuelling and spill procedures.
• Dangerous goods for fuelling, service vehicles and cargo.
• Forklift operator certification.
• Safety management system.
• Occupational health and safety.
• Scheduled service.
• Skyline training.
• Tariffs and firearms.
• Any additional regulatory requirements ad company policies and procedures.
• Exceptional customer service and relationship building skills.
• Strong interpersonal skills in fostering relationships and working with internal and external customers.
• Effective verbal and written communication skills.
• Demonstrated high work standards related to accuracy, timeliness, completeness, and confidentiality.
• Effective leadership skills and ability to work as part of and develop a large team.
• Effective conflict resolution skills.
• Highly effective organizational skills.
• Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
• Ability to obtain and maintain a provincial driver's license and an Airside Vehicle Operators Permit (AVOP), where required.
• Proficient in utilizing Microsoft Office applications and software specific to maintenance operations.
• Ability to support, strengthen and enhance safety initiatives.
  
  

Working Conditions

Supervisory (where applicable)

• Ground Services Supervisors/Attendants.
• Customer Service Supervisors/Attendants.
• Cargo Agents.
• Aircraft Detailers.
• Overnight Custodians.
  
  

Equipment Used (where applicable)

• Ground power unit.
• Lavatory cart.
• Tractor tug and related ground handling equipment.
• De-icing equipment and vehicles.
• Aircraft fueling equipment.
• Radio base unit.
• Standard office and telecommunications equipment.
  
  

Typical Physical and Cognitive Demands

• Able to prioritize and organize objectives and meet deadlines in a fast-paced work environment.
• Must quickly adapt to changing assignments.
• Required to act professionally and use mature judgment.
• Able to work long and sometimes irregular hours under different weather conditions.
• Ability to lift 70 pounds.
• Physically fit, able to safely undertake physically demanding tasks including handling customer luggage and freight.
• Able to safely move and provide varied ground services to aircraft and equipment.
• Able to work on elevated work platforms.
• Occasional ground and/or air travel required.
  
  

Rise Air is committed to employment equity, diversity and inclusion and we actively support career opportunities for Indigenous people. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encourage to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.

Rise Air is proudly 100 per cent Indigenous owned. We work together with ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants who apply for positions with Rise Air.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.