Branch Coordinator

Join Our Team at Fire Safety and Protection (FSP)

At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems. Our employees are central to this mission, reflecting our commitment to safety and excellence.

Be Part of Something Bigger

Ready to embark on a rewarding career with FSP? Apply today and become part of a company where your skills and dedication are valued. Visit www.firesp.com to learn more and apply.

Job Description

A Branch Coordinator is responsible for overseeing the day-to-day operations of the office and ensuring that administrative tasks are completed efficiently and accurately. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines.

Overall, the Branch Coordinator in the fire and safety industry plays an essential role in ensuring the smooth running of the office, supporting the work of the management and staff, and maintaining a safe and healthy workplace.

Key Responsibilities

Administrative Support

• Answering phone calls and emails, managing correspondence, and responding to customer inquiries
• Strive to maintain the highest level of customer satisfaction
• Process all documents with accuracy and efficiency
• Organizing and coordinating technicians’ schedules, meetings, and events
• Preparing reports, presentations, and other documents as required
• Maintaining accurate records and filing systems
• Coordinating travel arrangements for staff and management as required.
  
  

Scheduling

• Schedule routine service work to achieve maximum efficiency
• Schedule emergency service calls
• Assist service technicians with site information
• Address customer service inquiries and concerns in a professional manner
• Pre-appointment contacting of customers to confirm appointment, terms and other information
• First call resolution proficient – Helping customers on the spot without a phone call or 2nd visit back to site.
• Strive to maintain the highest level of customer satisfaction.
• Receives inventory and processes PO’s.
• Gathers parts for technician jobs.
  
  

Financial Management

• Assist with the preparation of invoices, purchase orders, and expense reports
• Managing accounts payable and receivable records to send to Corporate Finance
• Assisting with preparing budgets, processing and tracking local work orders, local purchases and ensuring associated documentation is processed for Corporate Finance.
  
  

Human Resource Management

• Assisting with onboarding of new staff
• Assist with the coordination of employee training
  
  

Health and Safety

• Coordinating emergency response procedures and drills at local offices
  
  

Qualifications And Skills

• Business Administration Diploma or equivalency is preferred
• 2-5 years of work experience in related field is an asset
• Excellent knowledge of Microsoft Office Suite products and high level of computer proficiency
• Strong organization skills and the ability to multi-task in a high paced environment
• Scheduling experience is an asset
• Positive attitude and team player!
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel.
  
  

Company Paid Benefits

• Extended Health Care
• Dental
• Vision
• LTD, STD
• Life Insurance
• EAP
• RRSP Matching
• Tuition Reimbursement
• Auto Allowance
  
  

Why FSP?

Supportive Culture: We value our employees and provide ongoing training.

Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.

Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.

Client-Centered: We serve commercial property owners and facility managers with dedication and care.

Rapid Growth: Join us as we expand and invest in new markets.

Health & Safety

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.